Sales Associate Inside-Sales

Company: DPI Specialty Foods
Location: Tualatin
Posted on: November 26, 2022

Job Description:

!!$2,000 Hiring Bonus!!

Possibility for Remote Work.

Get Paid When You Need It, with On-Demand Pay!

Summary: The purpose of the Sales Associate Inside position is to provide sales support for Sales Associate Field positions and Account Executives by contacting customers via phone to process orders for specific accounts and/or handle complaints. The Sales Associate Inside provides support for special up-selling promotions and follows through on recall orders. The employee is also responsible for issuing credits, and reviewing EDI orders for accuracy. The employee must project a positive image to DPI customers and adhere to DPI policies and procedures.

Essential Duties and Responsibilities:
--- Deliver exceptional customer service at all times, to meet or exceed the standards set by DPI, to assigned customer accounts, performing daily sales calls and/or fielding incoming calls from customers.
--- Sell and take orders accurately over the telephone. Recommend additional items, address customer concerns and issue customer credits for spoiled and/or returned goods in support of Sales Associate functions.
--- Respond to incoming calls from Sales Associates regarding product status.
--- Operate office equipment for communication, transmission of orders and credits, copying, scanning and faxing.
--- Follow daily schedule to service assigned customer accounts, manage timelines to ensure completion of daily orders according to customer and DPI requirements, and respond to fluctuations in workload in order to deliver quality customer service according to DPI standards.
--- Attend scheduled trainings and meetings as required to meet customer and DPI standards.
--- Provide administrative and customer support across the organization.
Other Duties and Responsibilities:
--- Maintain clean work environment, which may include picking up trash or cleaning spills.
--- Other duties may be assigned to fulfill DPI's objectives.
Knowledge, Skills & Abilities: The employee must be proficient in English and basic math skills. A high school diploma or equivalent is required, a college degree is preferred. Proficiency with Microsoft Office programs (Excel, Word, Outlook and Power Point) is required. A minimum level of experience in DPI operations or a related sales field (perishable preferred) is required.

Work Environment: The work environment is indoors in a controlled temperature and office environment.

Work Hours: The work schedule is 5 days per week, 8 hours per day. Initial start time may vary, with work hours typically from 8am-5pm. Work hours and shifts are subject to change depending on operating business conditions and needs. The employee may be required to work overtime and holidays or weekends. Overnight travel may be required.

Physical and Mental Demands: The position is sedentary, exerting up to 10 pounds of force occasionally, or negligible amounts of force frequently, to move paperwork and miscellaneous office equipment. This job also requires constant sitting. The employee must know and follow proper office safety protocols, DPI grooming, hygiene and dress code requirements. The employee must have good time management skills in order to assist with multiple customer accounts in a timely fashion, know the assigned customer requirements, DPI and customer policies and procedures. The employee must also must understand, retain, and apply product knowledge to drive DPI sales. Application of basic mathematic functions and writing skills are needed to create orders, and issue credits

Supervisory Responsibilities: None

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Keywords: DPI Specialty Foods, Portland , Sales Associate Inside-Sales, Other , Tualatin, Oregon