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Traffic Lead Worker (Judicial Services Specialist 4)

Company: Oregon Judicial Department
Location: Portland
Posted on: November 26, 2022

Job Description:

*NOTE: * \*\**This application *_MUST_ *be submitted through the State of Oregon's Job Opportunities Program - Workday. Please copy & paste this link into a new browser window: *
https://oregon.wd5.myworkdayjobs.com/en-US/SOR\_External\_Career\_Site/job/Judicial-Support-Specialist-4--Traffic-Lead-Worker-\_REQ-113482

*Interviews: * will be scheduled within two weeks after the application deadline.

*Who we are: *

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role directly impacts the people in our community who come to the court to have their cases resolved. We need staff who want to have direct impact in their communities, value OJD's efforts to remove barriers to access justice services and enjoy a high level of customer service and interaction with the public.

We are committed to building a diverse, inclusive team and encourage applications from candidates of all backgrounds to apply. We consider relevant work and lived experience and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position.

*Benefits to you: *

* We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
* The annual salary for this position is $43,632 - $71,112.
* 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
* OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!
* We conduct a pay equity analysis for candidates new to OJD based on their education and experience before every offer of employment.

*Position Highlights: *

The Multnomah County Circuit Courtin Portland, Oregon, is hiring a full-time limited duration *Traffic Lead Worker *(Judicial Services Specialist 4). This position is part of the Traffic unit and functions within the High Volume Division of the Multnomah County Circuit Court. The Traffic unit is a temporary unit to help clear backlogged cases and to assist other units that are overwhelmed. This unit will work mostly remotely, with some rotational onsite duties.

In this role, your days will be spent planning, assigning, monitoring and reviewing the work of others. You will be responsible for training staff, scheduling, balancing tills, and managing workflow, as well as maintaining procedure manuals and resource materials. You will audit staff productivity and work product and will tell the manager about any issues you find and your proposed solutions for those issues.

You will provide excellent customer service, by email and phone, to lawyers, the public, partner agencies, and court staff by answering questions about processes and the status of cases as allowed by Oregon law and court rules.

Additionally, you will accurately enter data into the case tracking system (Odyssey) and will compile data and process filings and other paperwork for violation cases. You will route documents to hearings referees for judicial review and enter judgments and orders, tracking anything that requires additional follow-up.

Assigned tasks may be changed to accommodate workload and organizational needs. We welcome all candidates who are inspired by our work and mission.

*Application Process: *

* Workday times out after approximately 15 minutes of inactivity and all progress will be lost.
* *REQUIRED: *a cover letter that demonstrates how you meet the *Minimum Qualifications, Special Qualifications, and Requested Skills and Attributes*_,_ listed below. Using a generic cover letter is likely not going to get you an interview, so please take the time needed to personalize your cover letter. Prepare your cover letter before starting your Workday application.
* *REQUIRED*: a completed work history, either by completing the Job History (internal candidate) or Work Experience (external candidate) portion of your Workday profile *OR* by attaching an updated resume.

*Instructions for Cover Letter and Work History/Resume*

*Cover Letter*

* *Attach your cover letter (not to exceed two pages) in the Resume / CV / Cover Letter section of the application. The attached cover letter file should include your name.*
* *In the body of your cover letter, please include responses to each of the Requested Skills and Attributes listed below.*
* *Address the cover letter "To the Hiring Manager."*

*Work History/Resume*

* *Attach your updated resume in the Resume / CV / Cover Letter section of the application. The attached resume file should include your name.*

*OR*
* *Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.*

*Failure to follow these instructions may result in rejection of your application.*

*All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.*

*Minimum Qualifications*

*(These must be evident in your resume or work history.)*

The qualified candidate must have at least three (3) years of responsible, clerical experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.
*AND*
Possession of a high school diploma or GED, or equivalent life or work experience.

*Special Qualifications*

*(These must be verifiable.)*

Qualified applicants must have Law Enforcement Data Systems (LEDS) certification or have the ability to obtain certification within six (6) months of hire.

*Requested Skills and Attributes*

*(These must be addressed in your cover letter.)*

* Skill performing a variety of clerical or administrative support tasks with strict deadlines in a high-volume, fast-paced environment with regular interruptions and other distractions.
* Proficiency providing customer service to a variety of individuals who may be facing challenging life circumstances or highly stressful situations.
* Proficiency using computers and software programs to access and input information and to complete a variety of tasks.
* Skill explaining processes, procedures, or policies.
* Experience handling monetary transactions, generating receipts, and crediting accounts.

*Working Conditions*

* This is a full-time, limited duration position currently funded through June 30, 2023. Continuation beyond that date is subject to available funding; however, we anticipate funding beyond that date.
* If you are a current OJD regular status employee, acceptance of a limited duration status position does not change your status to limited duration (although trial service may still apply). See Judicial Department Personnel Rules 2 and 6 for more information or contact your assigned HR Manager.
* The work schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is eligible for overtime compensation for hours worked in excess of 40 per work week.
* Remote work may be available for this position. All remote work assignments begin, end, or change only with administrative authority approval.
* Occasional after-hours or overtime work may be required.
* Frequent phone and in-person contact with people from diverse backgrounds and with people who may be facing challenging life circumstances or highly stressful situations.
* Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, fax machine, and scanner.

*ADDITIONAL INFORMATION*
*Parking*
Multnomah Circuit Court does not provide parking for courthouse or justice center staff. Flexible spending accounts are available to reimburse parking or transportation costs up to a certain amount each month, if staff elect to have these funds held from their monthly paycheck.

*Criminal Background Check*
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

*United States Employment Eligibility*
OJD does not offer visa sponsorships. If you are hired, you will be required to fill out the U.S. Department of Homeland Security's I-9 formconfirming you are able to work in the U.S.

*Future Vacancies*
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.

*Veterans' Preference*
Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking veterans to attach their documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans web pagefor additional details, information, and resources.

*Conduct Expectations*
Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

*Pay Equity*
As an employer, OJD complies with Oregon's pay equity law. Salary offers are made with consideration of the candidate's education and experience. For more information on pay equity, click here.

*Employee Benefits*
Click hereto access information specific to OJD employee benefits.

*Public Service Loan Forgiveness*

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please visit https://studentaid.gov/pslf/.

*Questions and Support*

* If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.
* Workday related information and resources are available here.
* For questions about a specific OJD job posting, call 503-986-5930.

*The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.*

Job Type: Full-time

Pay: $3,636.00 - $5,926.00 per month

Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Education:
* High school or equivalent (Preferred)

Work Location: One location%58047475%

Keywords: Oregon Judicial Department, Portland , Traffic Lead Worker (Judicial Services Specialist 4), Other , Portland, Oregon

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