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Customer Service Representative

Company: Wolfer's Home Services
Location: Wilsonville
Posted on: November 26, 2022

Job Description:

*_"Second To None---Since 1901"_*

Your career in Plumbing, HVAC and Electric starts here at *Wolfer's Home Services*! A five-star place to work, this is the company that will transform your career as a *Customer Service Representative*. At Wolfer's we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for lateral growth.

*\*\*\*\*\*Five-Star Place to Work\*\*\*\*\**
* *Get paid biweekly! Every other Friday is payday!*
* *100% paid medical premiums including dental and vision *
* *Company Matched 401K*
* *Paid Time Off*
* *Plus, a family. This is last on the list because it is most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You will come to love our company outings; causal office environment and you will build life-long friendships at Wolfer's.*

*What We Do*

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, water treatment, heating and air conditioning and electrical systems.

*The Big Task*

This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician's.

*Key Sub Tasks*

Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians:
* All calls answered with urgency in a professional manner
* Call handling and meeting customer needs consistently followed
* Meet the call center goal for opportunity expectations in respect to setting appointments
* Existing tools, scripts, and systems used consistently to book appointments
* Department procedures followed routinely to ensure consistently high sales
* Logging into systems in a timely manner
* Makes follow- up calls to customers for satisfaction of service performed by technicians
* Check invoices to ensure technician input proper payment and information in each order for accounting

*Basic Qualifications: *

*Education: *High school diploma or equivalent GED

*Experience: *1 year assisting customers in call center or customer service environment

*Additional Info: *
* Background check and drug screen prior to hire.
* Residential service only - NO Commercial Services

*Additional Benefits include: *
* On-going technical and sales development training from the best in the business.
* Professional respect and a great team environment!

*Compensation: *

- *$18-$20 per hour! *

*Why work for Wolfer's? *We have been exceptionally serving the community for over 100 years and we are always striving to cultivate top talent to help us live our key value of customer service first. Come join our team!

If you want to be part of something bigger than just a job -make this career move and find exactly what you are looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wolfer's Home Services by visiting https://www.wolfersheating.com/

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Ability to commute/relocate:
* Wilsonville, OR 97070: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer Service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Wolfer's Home Services, Portland , Customer Service Representative, Other , Wilsonville, Oregon

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