BUSINESS SUPPORT SPECIALIST

Company: Mega Fluid Systems
Location: Tualatin
Posted on: January 26, 2023

Job Description:

Business Support Specialist
Summary: In this Business Support Specialist you will provide sales/admin support to designated sales and field service team members.
Duties and Responsibilities: include the following. Other duties may be assigned:
New customer set-up, price changes, account changes, sales reports, etc.
Provide new customers with ordering processing information, contacts and assist with setup.
Coordinate and manage various customer communication (i.e., bid proposals, sales order confirmations, shipping confirmations, etc.)
Product research, quoting, logistical expediting.
Responsibility for Parts research, ordering, receiving, and inventory.
Help improve and work within a Spare Parts Program.
Respond to emergency parts needs from customers via phone.
Manage and maintain certain key account information (equipment quotes, orders, invoicing, pricing, etc.)
Perform duties including, but not limited to data entry, filing, producing/modifying documents, maintaining records, prepare outgoing mail and correspondence including email and faxes.
Provide excellent customer service via phone/email communications.
RMA (Return Material Authorization) coordination, communication, follow-up
Assist in any special customer/sales rep requests/reports via the following: Microsoft Dynamix D365/BlueStar
Customer driven historical usage reports
Spare Parts Lists

Assist Sales Account Manager with any requests for assistance (estimates, reporting, presentations, etc.)
Assist in training new Business Support Specialist team members.
Schedule/coordinate meetings and prepare minutes.
Edit templates, review, and summarize documents.
Computer Software and Application Skills:
Microsoft Office 365
Microsoft Dynamics 365 & BlueStar
Education/Experience:
Associate degree, or the equivalent combination of education and experience
2-3 years' experience in a Customer Service role
Ability to operate standard office equipment.
Ability to maintain the highest level of confidentiality in handling complex and confidential information.
Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience.
Ability to perform well under pressure in a fast-paced environment.
Ability to plan and organize effectively.
Ability to multitask and identify, analyze, and solve problems.
Benefits:
401(k) matching
Medical, Dental, Vision insurance
Short Term Disability Insurance/Long Term Disability Insurance
Employee Assistance Program
FSA and HSA
Generous Paid Time Off
Tuition reimbursement

PI201912961

Keywords: Mega Fluid Systems, Portland , BUSINESS SUPPORT SPECIALIST, Other , Tualatin, Oregon