Collections Representative

Company: PORTLAND CLINIC
Location: Portland
Posted on: January 27, 2023

Job Description:

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Collections Representative

SUPERVISOR: Business Services Supervisor

HOURS PER WEEK: 40hrs/Non-Exempt

DEPARTMENT: Business Office

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: To collect past due accounts.

DUTIES AND RESPONSIBILITIES: (* ESSENTIAL FUNCTIONS) TPC123
1. Contact patients with past due balances, through collection letters or phone calls. Keep collection letters updated.*
2. Set up payment schedules, maintain and monitor accounts.*
3. Talk to patients in person at registration desk regarding past due accounts, down payments, etc.
4. Continuously upgrade collection techniques.
5. Train other personnel to assist in collections.
6. Answer business calls.*
7. Distribute aged trial balance, supervisor choices of collection letters, and other options.*
8. Represent department to other departments in establishing credit policies.*
9. Trouble-shoot problems before they expand.*
10. Check on and record bankruptcies. Negotiate settlements with the attorneys.*
11. Work with outside collection agency to provide necessary documentation and assistance as needed.
12. Post collection agency payments.*
13. Facilitate patient payment for self-pay procedures/surgeries.
14. Bill E/R Physician Billing within guidelines.
15. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.*
16. Work in a cooperative manner with management/supervision, coworkers, customers and vendors.*
17. Abide by company policies.*
18. Participate as an active team member in a patient-centered medical home.
19. Attend work regularly as scheduled.*

EDUCATION/LICENSES REQUIRED:
High School Graduate or equivalent

EXPERIENCE/QUALIFICATIONS PREFERRED:
Two years of collection experience
Values team success
Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
Shows an interest in taking action to increase his/her knowledge and development as an employee
Contributes to an environment where people feel valued
Keyboarding skills
Proficiency in medical software and Microsoft Windows
Organizational skills and ability to prioritize work flow
Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
Competency in language, grammar, and spelling
Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
Capability of effectively working on more than one task without a reduction in the quality of work and service performed
Ability to react calmly and effectively in emergency situations and to work under pressure
Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
Skill in establishing and maintaining effective working relationships with patients and staff

COMPENSATION AND BENEFITS:
401k plan with Employer Matching up to 4.5% annually
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Voluntary benefits: Life, Dependent Life, Short-Term Disability, amongst others
3weeks PTO accrual per year
One paid Wellness day, and one paid Volunteer day per year
Employee Assistance Program

Keywords: PORTLAND CLINIC, Portland , Collections Representative, Other , Portland, Oregon