Night Auditor

Company: Best Western Inn at the Meadows
Location: Portland
Posted on: March 19, 2023

Job Description:

Join our team and receive an onboarding bonus of $200.00 Overview
Night Auditors are personally involved in the daily operations and success of this hotel. The main aspect of the job is
to conduct all nightly audit-related duties while operating the hotel's front desk systems for PBX, reservations and
check-in/check-out to ensure the guest's stay is as efficient and friendly as possible. We want to exceed our guest's
expectations and always go that extra mile to prove how important they are to our success.
Responsibilities include assisting guests with the check-in and check-out process, being proficient in local area
amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc), handling guests' concerns
immediately and requesting management assistance if necessary, having a detailed knowledge of the hotel amenities
including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work
the thermostat, etc), and ensuring, through their actions, the highest level of guest satisfaction possible. Night
Auditors must sell the value of our hotel and strive to earn the most reservations and room sales via phone and
personal contact with potential guests. Excellent communication skills, a professional positive guest-oriented attitude, ability to multitask efficiently, ability to
use a variety of computer applications, cash handling experience, a presentable professional appearance, flexibility
with scheduling, motivation to complete training, ability to maintain easy conversation with the public, great customer
service skills, ability to work in a busy environment and make judgment calls, possess a clear speaking voice and
fluency in English, as well as time management skills are assets that will help a Night Audit excel at his/her position.
Being bi-lingual is desirable, but not a requirement of employment. Personality / Physical Requirements
You are often times the first representative of our hotel that a guest comes in contact with, and as such one of the
most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness,
honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they
come first. Negative, unprofessional comments about guests or other team members should never be expressed in
public or to a guest. Keep the 4 R's in mind; you must be responsible, reliable, respectful, and responsive.
Light maintenance and custodial work is required as needed. This could include, but is not limited to, plunging toilets,
changing light bulbs, spot mopping, dusting, and pool chemical checks. You are responsible for maintaining the
appearance and organization of the lobby, common areas, and behind the front desk. Night Auditors may also be
called upon to entirely turn over a room in order to re-sell in the event of a check out after housekeeping has left for
the day.
Standing/walking, talking on the phone, computer/typing, people skills, and lifting up to a maximum of 50 pounds are
required daily.
Must be able to stand for extended periods, often for a minimum of 2 hours at a time.
Must be able to maneuver through all areas of the front office.
Must be able to lift up to 20 pounds and carry up to 10 pounds.
Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding
machine, PC computers, fax machine, and photocopier.
Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite
interruptions.

Major Duties

Process guest registrations, including the computation and collection of payment.
Complete and verify all audit paperwork and shift reports.
Process all financial transactions, including the verification and processing of credit card transactions in
accordance with company policies and procedures.
Perform nightly balancing of LodgeNet and long distance telephone services to ensure proper posting to
property management system; perform nightly backup of server.
Prepare express checkout folios.
Maintain room status inventory.
Communicate all pertinent shift information to General Manager and other desk staff.
Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
Send and receive telephone calls and facsimiles; sort incoming mail and messages.
Take reservations via phone or in person. This requires procuring detailed guest information. Collect as
much information about the guest in the reservation stage so that check in will be expedited.
Check guests in and out in an efficient and friendly manner. Be sure brand points are added to the reservation
at check in.
Answer phones within three rings, route calls, and take messages.
Respond immediately and follow through answering guest requests and complaints.
Offer information, assistance, and directions.
Communicate with other departments to fulfill guest's needs, delivering exceptional guest service in every
guest encounter.
Responsible for cash bank, daily paperwork, balancing cash, credit cards, and deposits at the end of every
shift.
Update information in property management system. Verify bill with guest, post necessary charges,
adjustments, and payments.
Coordinate and communicate all room moves, late check-outs, and stay-overs to appropriate personnel.
Maintain a clear understanding of emergency procedures and where emergency information is located.
Check bucket and verify information in the property management system.
Report to work at scheduled time in proper, clean uniform with nametag.
Other Duties
Inspect all equipment and furniture in your daily work area for any hazards to employees and guests; report
all hazards immediately to management for repair.
Follow established standards, policies, and work procedures for the Front Desk.
Comply with at all times with franchise standards.
Stock gift shop, and do monthly inventory.
Coordinate with housekeeping to ensure total guest satisfaction.
Arrange special services that are requested by guests.
Prevent loss/damage to hotel supplies and property.
Communicate and inform next shift of important facts and information, write down any pertinent
information in the Red Book Communication Log.
Ensure restaurant, area, and public transit maps are always available for our guests.
Be available to work a flexible schedule.
Perform work duties in accordance with Company safety and security policies and procedures, as well as in
accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations and other applicable state
and local regulations.
Report and store lost-and-found items in accordance with hotel procedures.

Job Type: Full-time Pay: $17.00 to $18.00 Hourly Experience:

• Hotel experience: 1 years (Preferred) Benefits
  • Paid Time Off
  • Employee Discount
  • Employee Health Benefits Work Location:
    • One location at 1215 n Hayden Meadows Dr, Portland, OR 97217 Work Remotely:
      • No

Keywords: Best Western Inn at the Meadows, Portland , Night Auditor, Other , Portland, Oregon