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Help Desk Advisor

Company: West Hills Racquet Club
Location: Portland
Posted on: March 19, 2023

Job Description:

Summary Provide exceptional customer service to all members and guests by performing the following duties. Essential Duties and Responsibilities

  • Answer incoming telephone calls, determine purpose of callers, and assist caller or forward to appropriate personnel or department.
  • Make complete and accurate tennis court reservations for members and their guests; record cancellations and applicable fees.
  • Maintain current knowledge of all property programs and amenities to educate, assist, up-sell, and register members and prospective members.
  • Welcome and check-in members, guests, visitors, vendors, and suppliers upon arrival to property.
  • Take payments for services and products; keep accurate tills or record any discrepancies.
  • Perform other clerical duties as needed, such as cleaning, filing, communicating, and mailing.
  • Ensure Service Desk, Lobby and entry ways are kept clean. Relay any other requests for cleaning or repair to appropriate departments. Additional Responsibilities
    • Keep work area neat and organized.
    • Conduct self in a professional manner at all times.
    • Maintain a safe working environment and immediately report all unsafe conditions.
    • Maintain a good working relationship with all departments.
    • Comply with all policies and procedures set forth by the Employee Handbook. Competencies
      • Use of Technology - Demonstrates required skills; adapts to new technologies; keeps technical skills up to date.
      • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
      • Communications - Exhibits good listening and comprehension; keeps others adequately informed.
      • Cooperation - Offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • Education and/or Experience - High school diploma or general education degree (GED); six months to one year related experience and/or training; or equivalent combination of education and experience.
        • Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
        • Mathematical Skills - Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
        • Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
        • Computer Skills - To perform this job successfully, an individual should have knowledge of word processing software.
        • Certificates, Licenses, Registrations - Current or ability to attain CPR certification and OLCC permit. PI207705842

Keywords: West Hills Racquet Club, Portland , Help Desk Advisor, Other , Portland, Oregon

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