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Service Care Coordinator (asthma Educator)

Company: Yakima Valley Farm Workers Clinic
Location: Portland
Posted on: April 2, 2024

Job Description:

Join our team and be part of a healthcare organization that believes in making a difference beyond medical care. At Yakima Valley Farm Workers Clinic, we believe you are more than a Medical Assistant, and we are more than a job! We value inclusivity, and we are a community committed to the well-being of our members.

We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew , " for a glimpse into our dedication to our communities, health, and families.

This position provides direct service, care coordination, and education to YVFWC patients for various programs. Provides information and support to internal and external partners. Occasionally, this candidate may need to work after hours and occasionally on Saturdays. This candidate must travel to most Oregon sites (mileage reimbursement is available, and shift differentials will be provided if needed). This SCC position is unique. You will be providing classes to educate clients on proper asthma management. Classes will be in-person in class setting and online in English and Spanish.

What We Offer

  • $20.31-$24/hour DOE with the ability to go higher for highly experienced candidates.
  • 100% employer-paid health insurance for employees includes medical, dental, vision, Rx, 24/7 telemedicine, profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, and more.
    Essential Functions/Responsibilities/Duties
    • Executes incoming calls, assesses client/patient needs, and identifies appropriate comprehensive and individualized services to serve each client/patient best.
    • Collect appropriate documentation to support and determine eligibility for program services.
    • Assists client/patient with scheduling dates for appointments or classes.
    • Processes patient referrals for various services, including medical and dental services and programs, including behavioral health.
    • Monitors and documents active referrals and client participation.
    • Assists patients in completing applications and forms required by the program(s) in which they will participate. Ensures patient information is complete and entered into the appropriate data system.
    • Responds to basic questions from patients.
    • Provides follow-up contact with patients regarding service and referrals recommended. Encourages client participation and retention in various programs and classes.
    • Performs work to align with productivity goals and standards, including # patients, # encounters, # appointments scheduled, and # classes facilitated.
    • Provides program administrative support for data entry, client file management, report development, and contract compliance.
    • Coordinates and promotes YVFWC programs. Recruits clients/patients for dental services, medical services, social services, or education classes. Reserves conference rooms, obtain supplies, and organizes snacks for classes.
    • As requested, present program information in various internal and external community meetings and functions.
      Qualifications
      • Education: High School Diploma or General Education Diploma (GED).
      • Experience: One year of administrative support and customer service experience. Two years of administrative support experience in a social services or healthcare setting is preferred.
      • Licenses/Certificates/Registration: Applicable license or certification. Some positions may require program-specific certification. Valid Driver's License and proof of automobile liability insurance coverage.
      • Knowledge/Skills/Abilities Required: Bilingual (English/Spanish) preferred. To receive bilingual differential pay, you must demonstrate the ability to communicate at level 9 on the language proficiency scale. Ability to plan, coordinate, and organize work projects. Ability to provide professional written and verbal presentations. Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions. Ability to effectively and professionally interact with the public, patients, and clinic staff. Ability to understand and apply program requirements and applicable local, state, and federal guidance. Knowledge of the social and health agencies in the area and the services they provide. Effective verbal, written, and listening communication skills. Basic proficiency with various computer programs, including Microsoft Office, Word, and Excel.
        Our mission celebrates diversity. We are committed to equal-opportunity employment .

Keywords: Yakima Valley Farm Workers Clinic, Portland , Service Care Coordinator (asthma Educator), Other , Portland, Oregon

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