Guest Services-Lead - Portland Marriott Downtown Waterfront (150001HL)
Location: Portland
Posted on: September 30, 2024
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Job Description:
It?s a powerful feeling, to belong. It?s inspiring people to do
more than they thought they could. It?s leading the way by rolling
up your sleeves to accomplish a common goal. It?s taking a passion
and turning it into your vision. Belonging is what it feels like to
work at Marriott. If this sounds like the place for you, join
us.
The Portland Marriott Downtown Waterfront, located at 1401 SW Naito
Parkway, Portland, OR 97201 is currently hiring a Guest
Services-Lead.
Responsibilities include: Organize and coordinate group
check-in/pre-registration procedures. Sell a room/accommodation to
guests without reservations. Anticipate sold-out situations,
identify how many rooms are over-committed; obtain alternative
accommodations for guests with reservations. Block rooms in the
computer, identify designated requirements. Perform duplicate
reservation checks. Run and check daily reports/contingency lists.
Supply guests with directions and information. Answer, record, and
process all guest, requests, questions, or concerns; follow up to
ensure each has been met to guests' satisfaction. Arrange
transportation for guests/visitors. Issue safe deposit boxes. Count
and secure bank at beginning and end of shift. Cash guests' checks,
process all payment types, vouchers, paid-outs, charges, and
provide change. Assist management in motivating and coaching
employees; serve as a departmental role model. Follow company
policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge guests
according to company standards; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak using clear and professional
language; prepare/review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach
common goals. Ensure adherence to quality standards; identify and
recommend new ways to increase organizational efficiency,
productivity, quality, safety, and/or cost-savings. Stand, sit, or
walk for an extended period of time. Enter and locate information
using computers/POS systems. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds. Perform
other reasonable job duties as requested by Supervisors.
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=150001HL
Marriott International is consistently recognized as an employer of
choice around the globe by FORTUNE and Working Mother magazines,
DiversityInc, Great Places to Work Institute, and the CRF institute
among others. Visit our newsroom to learn more:
news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Portland , Guest Services-Lead - Portland Marriott Downtown Waterfront (150001HL), Other , Portland, Oregon
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