Caseworker
Company: Innomar Strategies
Location: Oregon City
Posted on: October 30, 2024
Job Description:
Our team members are at the heart of everything we do. At
Cencora, we are united in our responsibility to create healthier
futures, and every person here is essential to us being able to
deliver on that purpose. If you want to make a difference at the
center of health, come join our innovative company and help us
improve the lives of people and animals everywhere. Apply today!Job
Details PRIMARY DUTIES AND RESPONSIBILITIES:
- The management of the assigned projects and/or cases.
- Adherence to the general company processes
- Telephone support:
- Implementing call-centre programs including the provision of
patient, healthcare professional and funding bodies with telephone
support. Current assistance lines focus on:
- funding and access issues, including private, public and
special access programs;
- compliance programs
- Administer and adhere to case-management protocols, including
clinical monitoring, data collection, on-going patient follow-up,
compliance, therapy disruption/discontinuation monitoring, adverse
event reporting and liaison with primary healthcare providers;
- Implementing pharmaceutical and biotechnology related market
research initiatives with physicians, patients, pharmacists or
other allied health professionals;
- All patient programs are based on casework methods and include
a significant amount of out-bound calls.
- Document each activity in program specific database.
- Participate and attend on-going refresher training and in
specialized training courses for specific products or programs as
deemed appropriate by the manager.
- Provide feedback regarding current protocols, database,
processes, and inter-departmental relationships.
- Clear communication to manager, pod, and program trained
colleagues regarding the management of cases during foreseen
absences.
- With the managers, participate in the training process of new
caseworkers, including but not limited to shadowing & call
monitoring.
- Responsible to report all Adverse Events to the assigned
units/departments
- The Caseworker will also be assigned other duties and tasks as
required from time to timeEXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- -
- Requires broad training in fields such as business
administration, accountancy, sales, marketing, computer sciences or
similar vocations generally obtained through completion of a
two-year associate's degree program or equivalent combination of
experience and education. -
- A minimum of one (1) year experience in customer service -
- Bilingual (French/ English) an asset -
- Ability to multitask -
- Attention to detail -
- Strong Problem solving skills -
- Experience in the medical and pharmaceutical field is an asset.
-
- Working knowledge of Word, Excel and Outlook - - -MINIMUM
SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: - -
- Advanced knowledge of pharmaceutical distribution industry
-
- Working knowledge of automated warehouse operating system
-
- Strong business and financial acumen -
- Strong analytical and mathematical skills -
- Ability to communicate effectively both orally and in writing
-
- Effective interpersonal and leadership skills -
- Effective organizational skills; attention to detail -
- Ability to consistently meet deadlines -
- Excellent problem-solving skills; ability to resolve issues
effectively and efficiently -
- Excellent presentation skills -
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office
Programs - -The successful candidate may have daily contacts with
unilingual English-speaking customers, patients or peers from
cross-functional teams. -What Cencora offersWe provide
compensation, benefits, and resources that enable a highly
inclusive culture and support our team members' ability to live
with purpose every day. In addition to traditional offerings like
medical, dental, and vision care, we also provide a comprehensive
suite of benefits that focus on the physical, emotional, financial,
and social aspects of wellness. This encompasses support for
working families, which may include backup dependent care, adoption
assistance, infertility coverage, family building support,
behavioral health solutions, paid parental leave, and paid
caregiver leave. To encourage your personal growth, we also offer a
variety of training programs, professional development resources,
and opportunities to participate in mentorship programs, employee
resource groups, volunteer activities, and much more.Full timeEqual
Employment OpportunityCencora is committed to providing equal
employment opportunity without regard to race, color, religion,
sex, sexual orientation, gender identity, genetic information,
national origin, age, disability, veteran status or membership in
any other class protected by federal, state or local law.The
company's continued success depends on the full and effective
utilization of qualified individuals. Therefore, harassment is
prohibited and all matters related to recruiting, training,
compensation, benefits, promotions and transfers comply with equal
opportunity principles and are non-discriminatory.Cencora is
committed to providing reasonable accommodations to individuals
with disabilities during the employment process which are
consistent with legal requirements. If you wish to request an
accommodation while seeking employment, please call 888.692.2272 or
email . We will make accommodation determinations on a
request-by-request basis. Messages and emails regarding anything
other than accommodations requests will not be
returnedAccessibility PolicyCencora is committed to fair and
accessible employment practices. -When requested, Cencora will
accommodate people with disabilities during the recruitment,
assessment and hiring processes and during employment.Affiliated
Companies:Affiliated Companies: Innomar Strategies
Keywords: Innomar Strategies, Portland , Caseworker, Other , Oregon City, Oregon
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