Front Desk Supervisor
Company: Radisson Hotel Portland Airport
Location: Portland
Posted on: October 31, 2024
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Job Description:
We are seeking a dynamic and experienced Front Desk Supervisor
to join our team. The ideal candidate will be responsible for
directing, planning, and coordinating activities of the front desk
staff to ensure prompt, courteous service to all guests and
guarantee their experiences are distinctively supreme.Position
Information: Full-time position, hourly rate of 19 dollars. Key
Responsibilities:Oversee all aspects of guest registration and
check-out processesMaintain high standards of customer service and
enforce zero tolerance for poor serviceManage reservation processes
for both social and group guestsTrain and supervise front desk
staffAssist in maintaining budget controls and increasing transient
salesEssential Functions:Manage all aspects of guest registration
and check-out following prescribed proceduresAssist in
administering communication policies between front desk staff,
guests, and hotelMaintain and enforce high levels of customer
serviceRespond to guest inquiries, requests, and
complaintsImplement reservation processes for social and group
guestsMaintain comprehensive knowledge of hotel facilities, room
types, rates, and packagesAssist with staff documentation,
including hiring, performance evaluations, and terminationsPlan,
direct, and coordinate monitoring of front desk activitiesTrain
staff on selling techniques, customer service skills, and hotel
promotionsIncrease transient sales and maintain budget
controlsDrive company vans for guests when requiredAssist with
monthly staff meetingsPerform all other duties as
assignedQualifications:Two years of hotel front desk experience
preferredPrevious supervisory experience preferredPossession of
required government licenses or certificatesStrong knowledge of
front office operationsDetail-oriented with excellent
organizational skillsAbility to read, write, problem-solve, and
communicate effectivelyMaintain a professional appearance at all
timesPrior cash handling experienceAbility to multi-task and work
well under pressureCapable of following verbal and written
instructionsFlexible schedule availabilityIf you are a hospitality
professional with a passion for delivering exceptional guest
experiences and have the skills to lead a front desk team, we
encourage you to apply for this position.We are an equal
opportunity employer and all qualified applicants will be
considered for all positions without regard to race, color,
religion, creed, gender, national origin, age, disability, marital
or veteran status, sexual orientation, or any other legally
protected status. Compensation details: 19-19 Hourly
WagePI987cec0175bd-25660-34809370
Keywords: Radisson Hotel Portland Airport, Portland , Front Desk Supervisor, Other , Portland, Oregon
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