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Customer Success Associate

Company: Oregonian Media Group
Location: Portland
Posted on: January 14, 2018

Job Description:

The Customer Success Associate (CSA) is responsible for managing digital and print campaign elements, from campaign execution to performance analysis and reporting. The Customer Success Associate coordinates with internal teams, vendors and platforms to ensure consistent delivery of our clients' campaign objectives. They troubleshoot and escalate issues if necessary, and provide cross-functional organizational support as floor support for incoming questions and issues. Position requires accuracy, service level delivery, and optimizing use of systems. EDUCATION, EXPERIENCE AND SKILLS: Experience in administrative, customer service or sales support with strong keyboarding skillsProfessional verbal and written communication skills----- ability to communicate clearly to external and internal customersOutstanding organizational skills, attention to detail and follow-upTeam player, personable and helpfulAbility to quickly learn and use new technologyAbility to understand advertising performance reports and relate them to customer's objectives, with proactive approach to making recommendationsAbility to prioritize multiple projects and accurately handle activities on tight deadlinesProficiency with Microsoft Office tools, including Excel and Word PREFFERED College degreeKnowledge of advertising solutions, including digital, video, search and printReporting and analytics platforms experienceExperience with a CRM, such as Salesforce ABOUT US Oregonian Media Group--is a part of Advance Local Media LLC, one of the largest media groups in the U.S., reaching more than 30 million consumers through its 12 local news and information websites, which rank #1 among local media in their respective markets, and more than 30 newspapers. Our affiliated websites and newspapers are well known for their award-winning journalism. In this region, Oregonian Media Group's influence--is unmatched. With years of experience and deep connections in the community, we are Oregon's leading news source and publisher of The Oregonian / OregonLive. Our advertising department brings powerful digital marketing solutions and local insights to our clients. We specialize in digital, search, social, content marketing, as well as print advertising. Here's what our employees say about working here: ---The team is the best,-----Teresa W. ---The best team. There's never a dull moment.-----Cary D. ---I've never worked on a team that was so supportive,-----Sarah C. Join us and be part of an awesome adventure! -- OregonLive.com.Category: Customer Service, Keywords: Customer Success Representative

Keywords: Oregonian Media Group, Portland, Customer Success Associate, Other, Portland, Oregon

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