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part-time Member Support Specialist, Contact Center

Company: Unitus Community Credit Union
Location: Portland
Posted on: July 14, 2018

Job Description:

At Unitus, each employee has an opportunity to make a difference for our members. As part of our Contact Center, the Member Support Specialist provides a wide range of basic and intermediate sales and service for internal and external members in a remote services environment. This role provides support for inbound and outbound member calls providing assistance to members in processing financial transactions in accordance with established policies, procedures and authority levels. This person is responsible to deliver exceptional service and initiate sales activities designed to retain existing member relationships and enable the growth of new relationships. Recommends and cross-sells appropriate products and services based on member needs. The focus is to ensure our commitment for unparalleled service - the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents. As an ideal candidate, you will have: Associates degree or equivalent in work experience. Requires a minimum of six months of experience in a credit union or banking call center or branch that includes knowledge of deposit products and services and experience in cross-selling. Must have some experience and proficiency using complex systems to process transactions. Strong ability to multi-task while maintaining attention to detail and performing follow through on problems through resolution using technology and people resources. Must be able to prioritize tasks and adapt to a wide range of job responsibilities. Proficient PC skills that includes basics in Excel and Word. Excellent communication skills including effective listening, problem solving, and tact in dealing with internal and external members and colleagues. Proven ability to learn information quickly and maintain composure under pressure on a daily basis in a high production, structured environment. Must be reliable and dependable in being at work, being on time, and meeting deadlines. What's it really like to work here? We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing! Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.

Keywords: Unitus Community Credit Union, Portland, part-time Member Support Specialist, Contact Center, Other, Portland, Oregon

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