PortlandRecruiter Since 2001
the smart solution for Portland jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Portland
Posted on: August 18, 2019

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Portland , Work at Home Bilingual Customer Retention Expert (English / Spanish), Other , Portland, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Now Hiring: UPS
Description: Easy Application
Company: UPS.fdj.com
Location: Salem
Posted on: 08/19/2019

Per Diem Needed - Must Speak Spanish - Portland/Salem OR
Description: Per Diem Needed for Portland/ Salem OR Monthly checkup for homecare patients on our ventilator, on your own time.
Company: Hayek Medical
Location: Mount Angel
Posted on: 08/19/2019

Are You Ready
Description: The Nations Premier Health and Dental Benefits Discount Company are seeking energetic, self-motivated
Company: Living Healthy
Location: Hillsboro
Posted on: 08/19/2019


Benefit Specialist!!! Work from Home
Description: The Largest Healthcare Benefits Discount Company is seeking Representatives that want to work from
Company: Living Healthy
Location: Corvallis
Posted on: 08/19/2019

New Customer Account Origination - Work From Home
Description: US-based wellness company is currently looking for individuals to work in new customer accounts origination.
Company: Moms4TheWin
Location: Gresham
Posted on: 08/19/2019

Transcriber for Law Enforcement Audios (Remote)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Albany
Posted on: 08/19/2019

Utility Mechanic Tire / Lube - Join The Worlds Largest Car Rental Company Portland 2073759
Description: If you 039 re looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you 039 re looking for in (more...)
Company: NetHire
Location: Salem
Posted on: 08/19/2019

Tired of working for someone else? Would you like to be your own Boss?
Description: Fulfill your passion of owning your own home business so you can spend more time with family, take care of a loved one, save on gas, never punch
Company: AmeriplanUSA
Location: Salem
Posted on: 08/19/2019

hairdresser
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best
Company: Great Clips, Inc.
Location: Lake Oswego
Posted on: 08/19/2019

Program Representative 2
Description: DescriptionThis recruitment will be used to fill one full-time Program Representative 2 position for Ecampus at Oregon State University OSU .The Student Services Specialist is a Program Representative (more...)
Company: Oregon State University Ecampus
Location: Corvallis
Posted on: 08/19/2019

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Portland RSS job feeds