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Customer Support Associate -?? Portland, OR

Company: Kelly Services
Location: Portland
Posted on: November 11, 2019

Job Description:

Customer Support Associate - Portland, OR Overview: You would provide customer service support and resolution of routine problems regarding client's product or services via inbound/outbound calls. 1st, 2nd, 3rd shifts available either Tuesday- Saturday or Sunday - Thursday $15/hr Education/Experience: High School Diploma or GED required 3-6 months of previous experience in an automated customer service environment Major Job Duties and Responsibilities: Ensure service delivered to our customers meets Key Performance Indicator (KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Track, document and retrieve information in call tracking database May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff -- Please note - this position is being recruited for by a remote Kelly office, not your local branch office. You can apply directly to this posting or by emailing Christina.wood@kellyservices.com As a Kelly employee, you'll have access to world-class perks, including: Kelly-sponsored Affordable Care Act health care coverage available to eligible employees Group insurance options* Service bonus plan Holiday pay plan Weekly electronic pay options Online training campus that provides more than 3,000 free courses to help improve and develop skills Exclusive online employee community Employee assistance program available at no cost Corporate discounts Transportation Spending Accounts *Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services. -- Why Kelly--? At Kelly Services--, we work with the best. Our clients include 95 of the Fortune 100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services-- As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. -- -- -- -- -- Why Kelly -- ? As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly -- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Keywords: Kelly Services, Portland , Customer Support Associate -?? Portland, OR, Other , Portland, Oregon

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