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Service Technician

Company: Advantage Technical
Location: Tualatin
Posted on: May 15, 2022

Job Description:

Service Technician I
The Service Technician I will work on components and parts related to all open Return Materials Authorization (RMAs) in a timely manner to achieve optimum customer satisfaction. This role will work within the Service and Support team and will report verbally on daily repairs to ensure RMA status updates are made.
Service Technician I Job Duties:
--- Perform soldering, product assembly, update firmware and test products
--- Collaborate with the service and support team
--- Practice polite, professional, and ethical communication methods with internal team at all times
--- Maintain RMA turnaround times as well as service level response time
--- Perform debugging, testing, and installation of product lines with or without BKM (Best Known Method) instructions
--- Perform and evaluate the effectiveness of repairs with or without BKM
--- Process outgoing RMA's to shipping department using company ERP tracking system
--- Analyze product return data to ensure its integrity and alert the necessary teams of discrepancies that could disrupt operations or impact customer experience
--- Demonstrate focus-driven execution without interruptions and start tasks with a targeted completion date
--- Demonstrate teamwork
Job Requirements:
--- Associate degree in Electronics or equivalent 3 years of equivalent experience
--- Experience processing electro-mechanical product returns
--- Experience in electrical/electro-mechanical assembly and troubleshooting
--- Ability to solder, assemble products, update firmware and test products
--- Requires a strong attention to detail and excellent time management skills
--- Ability to work under pressure and tight deadlines
--- Adaptable to a fast-paced, small startup technical environment
--- Proficient in MS Office 365 tools including Outlook and Excel
--- Excellent written and verbal communication skills
--- Proficient in ERP systems such as SAP
Key Competencies:
--- High integrity
--- Attention to detail 2
--- Communication skills - verbal and written
--- Excellent problem analysis and problem solving
--- Good judgment
--- Solid decision-making
--- Customer service orientation
Teamwork Physical Requirements and working conditions:
--- Work involves sitting, walking, standing, bending, and stooping for long periods of time
--- Lifting to 30 pounds
--- Requires close visual acuity, ability to distinguish color, ability to hear
--- Warehouse and lab environments we are committed to employing a diverse workforce.
As an Equal Opportunity and Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. We maintain a safe workplace and perform pre-employment testing. We are a participant in E-Verify and receives employment authorization of new hires through Social Security and the Department of Homeland Security databases.


About Advantage Technical

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Technical, Portland , Service Technician, Professions , Tualatin, Oregon

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