REMOTE Customer Integration Analyst II

Company: The Standard
Location: Portland
Posted on: June 25, 2022

Job Description:

At The Standard, you'll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right - across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let's work together.

Job Summary:

Act as business lead for inbound and outbound data feed on-boarding, both for new and existing feeds of basic to moderate complexity. Manage internal and external resources to successfully conduct data feed change projects of basic to moderate complexity, and data feed re-implementation projects of basic complexity. Manage and perform triage for data feed issues and inquiries. Support team development.

Principal Duties & Responsibilities:

Act as business lead for inbound and outbound data feed on-boarding, both for new and existing feeds of basic to moderate complexity. This includes:

* Lead customer conversations on feed specifications and set expectations for feed on-boarding process
* Perform business testing on files and providing feedback to customer
* Coordinate with internal resources in business and IT to ensure timely delivery
* Support Customer Information Consultant role on complex implementations
* Configuring mapping tools to support services

Manage internal and external resources to successfully conduct data feed change projects of basic to moderate complexity, and data feed re-implementation projects of basic complexity. This includes:

* Project management and documentation, utilizing established methodologies, tools and templates
* Project risk and issue management

Manage and perform triage for data feed issues and inquiries. This includes:

* Primary responsibility for managing team alias inquiries, including responding to inquiries and requests for research
* Secure suitable assignment on BSA team and update appropriate resources like CRM
* Manage basic to moderate complexity data feed issues, including performing research, demonstrating critical thinking to identify the source of issue, coordinating with internal business SME's to assess impact and determine potential workarounds, and working with internal resources to ensure that business stakeholders are being communicated with
* Partner with teammates to review amendments for feed impact and assess whether data feed change is needed

Support team development, including but not limited to:

* Recommend new processes or procedures to improve customer experience and increase efficiency
* Participation in identifying best practices

Job Specifications :

* Education: Bachelor's degree in Business, Information Systems or related field.
* Experience: Two to four years progressively responsible experience in systems administration, group insurance benefits, customer facing project management or the equivalent combination of education and/or relevant experience.
* Basic/fundamental proficiency in the following: Microsoft Excel.
* Basic/fundament proficiency in the following is preferred: Database querying applications such as SQL Server and TOAD, and understanding of basic database concepts.
* Professional certification required: N/A

Physical Demands:

N/A
#LI-Remote

Note: The Standard is required to provide a reasonable estimate of the salary for this role when hiring a Colorado resident. The salary for employees working in Colorado in this role is listed below. The Standard's package also includes incentive plan participation and comprehensive benefits (https://www.standard.com/careers/working-here) including medical, dental, vision, retirement, and paid time off.

* Please note, eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range: $49,600.00 - $88,100.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

Keywords: The Standard, Portland , REMOTE Customer Integration Analyst II, Professions , Portland, Oregon