ServiceNow Business Process Consultant
Company: Accenture
Location: Portland
Posted on: January 26, 2023
Job Description:
We Are: We are Accenture a global professional services
organization, which includes being a vital services partner to the
worlds major cloud providers ServiceNow, AWS, Azure, Google, and
others. Demand for their offerings and for ours skyrocketed last
year as the Covid-19 pandemic rolled on. Organizations had to
grapple with the sudden dispersal of their workforces and supply
chains. To meet that surging demand we consolidated our far-flung
cloud-related skill sets into one highly focused services group,
named Accenture Cloud First. It started out last September with
70,000 cloud professionals, a number thats growing rapidly.
(Accentures total employee population exceeds 500,000.) Accenture
Cloud First is on a mission that has a $3 billion/three-year
investment behind it. Learn more about ServiceNow at Accenture Here
(https://www.accenture.com/us-en/services/alliances/servicenow)
Accentures ServiceNow practice can help any organization determine
how to best respond to changing business needs and coordinate
services across the enterprise for greater speed, agility and
efficiency, all delivered at scale. You Are: A transformation maven
with the skills to help clients meet the challenges of
digitization. Your superpower? Using your know-how, creativity, and
analytical powers to solve clients most complex business problems
to help their companies do more. And you possess the communication
and people skills to inspire teams to bring their A-game. Ready to
put your talents to work in our ServiceNow Practice? The Work:
- The Business Process Consultant will be part of an Accenture
team and will be accountable for delivering Industry Best Practice
guidance working with customers to achieve their business outcomes
in ITSM (IT Service Management).
- This role will lead all process changes aspects of the
project/solution delivery and maintain trusted advisor status with
the customer throughout the engagement.
- As a Business Process Consultant will be accountable to work
with and advise clients on managing the business change required
within the clients organization.
- Strong interpersonal skills, a customer focused approach and an
ability to work with cross-functional teams is required to be
successful in this role. For now, all Accenture business travel,
international and domestic, is currently restricted to
client-essential sales/delivery activity only. Please note: The
safety and well-being of our people continues to be the top
priority, and our decisions around travel are informed by
government COVID-19 response directives, recommendations from
leading health authorities and guidance from a number of infectious
disease experts. Heres What You Need:
- Minimum 5 years consulting experience in ITSM related process
and tool implementation projects.
- Minimum 5 years experience in process definition, improvement
and re-engineering.
- Minimum 5 years experience developing requirements
documentation, project artifacts and process documents.
- ITIL v4 Managing Professional or Strategic Leader
Certification
- Agile Scrum Product Owner Certification
- Business Process Management (BPC) training/certification
- Bachelor's degree ( in Business or IT related field preferred)
or equivalent (minimum 12 years) work experience. (If Associates
Degree , must have minimum 6 years work experience) Bonus Points
If:
- ServiceNow CSA (Certified System Administrator) and ITSM
Fundamentals Certifications.
- Demonstrate excellent communication skills both verbal and
written and presentation and facilitation skills.
- Advanced MS Office skills (Word, Excel, Visio and
PowerPoint)
- Extensive experience in process management competencies.
- Proven ability to work independently and as a team member
- Strong experience in requirements gathering, story writing,
test plan development and working on projects using agile
methodologies and best practices.
- Desire to add value to the client and Accenture above and
beyond the role
- Proven experience identifying solutions that align to ITIL best
practices including defining and deploying future state ITSM
Process for clients aligned to the ServiceNow platform.
- Demonstrated ability in consulting engagements providing
thought leadership to sponsors/stakeholders in solving business
process and/or technical problems by focusing on providing options
which identify the pros and cons of those options and the risks and
impacts of each option. Accenture Overview We are a global
collective of innovators applying the New every day to improve the
way the world works and lives. Help us show the world whats
possible as you partner with clients to unlock hidden value and
deliver innovative solutions. Empowered with innovative tools,
continuous learning and a global community of diverse talent and
perspectives, we drive success in a new business architecture that
disrupts conventional practices. Our expertise spans 40+ industries
across 120+ countries and impacts millions of lives every day. We
turn ideas into reality. Compensation for roles at Accenture varies
depending on a wide array of factors including but not limited to
the specific office location, role, skill set and level of
experience.As required by local law, Accenture provides a
reasonable range of compensation for roles that may be hired in
California, Colorado, New York City or Washington as set forth
below and information on benefits offered is here.
(https://www.accenture.com/us-en/careers/your-future-rewards-benefits)
Role Location: Range of Starting Pay for role California: $78,500
to $192,600 Colorado: $78,500 to $166,400New York City: $90,900 to
$192,600Washington: $ 83,600 to $177,200What We BelieveWe have an
unwavering commitment to diversity with the aim that every one of
our people has a full sense of belonging within our organization.
As a business imperative, every person at Accenture has the
responsibility to create and sustain an inclusive
environment.Inclusion and diversity are fundamental to our culture
and core values. Our rich diversity makes us more innovative and
more creative, which helps us better serve our clients and our
communities. Read more here
(https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity StatementAccenture is an Equal
Opportunity Employer. We believe that no one should be
discriminated against because of their differences, such as age,
disability, ethnicity, gender, gender identity and expression,
religion or sexual orientation.All employment decisions shall be
made without regard to age, race, creed, color, religion, sex,
national origin, ancestry, disability status, veteran status,
sexual orientation, gender identity or expression, genetic
information, marital status, citizenship status or any other basis
as protected by federal, state, or local law.Accenture is committed
to providing veteran employment opportunities to our service men
and women.For details, view a copy of the Accenture Equal
Opportunity and Affirmative Action Policy Statement
(https://www.accenture.com/_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf)
.Requesting An AccommodationAccenture is committed to providing
equal employment opportunities for persons with disabilities or
religious observances, including reasonable accommodation when
needed. If you are hired by Accenture and require accommodation to
perform the essential functions of your role, you will be asked to
participate in our reasonable accommodation process. Accommodations
made to facilitate the recruiting process are not a guarantee of
future or continued accommodations once hired.If you would like to
be considered for employment opportunities with Accenture and have
accommodation needs for a disability or religious observance,
please call us toll free at 1 (877) 889-9009, send us an email
(https://www.accenture.com/us-en/contact-us) or speak with your
recruiter.Other Employment StatementsApplicants for employment in
the US must have work authorization that does not now or in the
future require sponsorship of a visa for employment authorization
in the United States.Candidates who are currently employed by a
client of Accenture or an affiliated Accenture business may not be
eligible for consideration.Job candidates will not be obligated to
disclose sealed or expunged records of conviction or arrest as part
of the hiring process.The Company will not discharge or in any
other manner discriminate against employees or applicants because
they have inquired about, discussed, or disclosed their own pay or
the pay of another employee or applicant. Additionally, employees
who have access to the compensation information of other employees
or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the Company's legal duty to
furnish information.
Keywords: Accenture, Portland , ServiceNow Business Process Consultant, Professions , Portland, Oregon
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