Applications Support Analyst

Company: VTal Technology Solutions LLC
Location: Wilsonville
Posted on: January 27, 2023

Job Description:

Our Client is looking for an Applications Support Analyst required for a leading firearms manufacturer.

Position Summary:

The Applications Support Analyst will be responsible for providing application support to Client, internal customers, and employees. The Application Support Analyst plays a critical role in delivering high quality customer service and support to clients. The Applications Analyst will be responsible for answering business questions, and to manage, implement, and support application solutions to fulfill the business' current and future needs. You will work closely with our Sr. Oracle Analysts to investigate problems with the Oracle E-Business Suite and other ancillary software systems and resolve them in a timely manner.

Job Duties & Responsibilities:

*Provide first level application support by collaborating closely with end-users to troubleshoot, reproduce, and resolve reported issues.
*Respond to user requests for support through email and our ticketing system and provide clear documentation as you resolve the software user issues. Perform daily ticket maintenance and management. Follow up on requests and annotates tickets as appropriate with progress and status. Ensures the requestor stays informed.
*Create good documentation on the resolutions to the issues you solve.
*Recommend improvements to processes or tools.
*Provide exceptional service to our internal customers.
*Support, monitor, test, and troubleshoot user and system related application and software production problems. Escalate as appropriate.
*Maintain a high degree of customer service for all support queries while adhering to all service management principles.
*Aid in a timely manner that enables diagnosis and resolution of production issues.

Education and/or Experience:
*Bachelor's degree in Computer Science, Business, or equivalent work experience.
*1-3 years of Application Support experience.
*Functional knowledge of Oracle e-Business suite release R12 in a multi-organization environment preferred.
*Must possess strong troubleshooting and analysis skills with the ability to communicate to both technical and non-technical personnel.
*Ability to be flexible and adaptable in a changing environment and able to learn new applications, concepts, and skills quickly.
*Must be self-organized and be able to work independently with a high level of accuracy and strong attention to detail.
*Professional communication and customer service skills both written and oral.
*Experience supporting POS systems, payment processing, and other operational system functions.
*Ability to work well with others in a collaborative environment.

Working Conditions:
*Able to lift up to 25 pounds.
*Must wear Personal Protective Equipment (PPE) which is required in designated areas.

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Keywords: VTal Technology Solutions LLC, Portland , Applications Support Analyst, Professions , Wilsonville, Oregon