Applications Support Analyst
Company: VTal Technology Solutions LLC
Location: Wilsonville
Posted on: January 27, 2023
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Job Description:
Our Client is looking for an Applications Support Analyst required
for a leading firearms manufacturer.
Position Summary:
The Applications Support Analyst will be responsible for providing
application support to Client, internal customers, and employees.
The Application Support Analyst plays a critical role in delivering
high quality customer service and support to clients. The
Applications Analyst will be responsible for answering business
questions, and to manage, implement, and support application
solutions to fulfill the business' current and future needs. You
will work closely with our Sr. Oracle Analysts to investigate
problems with the Oracle E-Business Suite and other ancillary
software systems and resolve them in a timely manner.
Job Duties & Responsibilities:
*Provide first level application support by collaborating closely
with end-users to troubleshoot, reproduce, and resolve reported
issues.
*Respond to user requests for support through email and our
ticketing system and provide clear documentation as you resolve the
software user issues. Perform daily ticket maintenance and
management. Follow up on requests and annotates tickets as
appropriate with progress and status. Ensures the requestor stays
informed.
*Create good documentation on the resolutions to the issues you
solve.
*Recommend improvements to processes or tools.
*Provide exceptional service to our internal customers.
*Support, monitor, test, and troubleshoot user and system related
application and software production problems. Escalate as
appropriate.
*Maintain a high degree of customer service for all support queries
while adhering to all service management principles.
*Aid in a timely manner that enables diagnosis and resolution of
production issues.
Education and/or Experience:
*Bachelor's degree in Computer Science, Business, or equivalent
work experience.
*1-3 years of Application Support experience.
*Functional knowledge of Oracle e-Business suite release R12 in a
multi-organization environment preferred.
*Must possess strong troubleshooting and analysis skills with the
ability to communicate to both technical and non-technical
personnel.
*Ability to be flexible and adaptable in a changing environment and
able to learn new applications, concepts, and skills quickly.
*Must be self-organized and be able to work independently with a
high level of accuracy and strong attention to detail.
*Professional communication and customer service skills both
written and oral.
*Experience supporting POS systems, payment processing, and other
operational system functions.
*Ability to work well with others in a collaborative
environment.
Working Conditions:
*Able to lift up to 25 pounds.
*Must wear Personal Protective Equipment (PPE) which is required in
designated areas.
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Keywords: VTal Technology Solutions LLC, Portland , Applications Support Analyst, Professions , Wilsonville, Oregon
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