Dispatcher - Customer Service
Company: C & G Enterprises LLC
Location: Portland
Posted on: January 27, 2023
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Job Description:
We are looking for a customer-oriented service representative. A
customer service representative, or CSR, will act as a liaison,
provide product/services information and resolve any emerging
problems that our customer accounts might face with accuracy and
efficiency. The best CSRs are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative. They
love to talk. Customer service representatives can put themselves
in their customers' shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for
you. Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't
have enough information to resolve customer complaints. The target
is to ensure excellent service standards, respond efficiently to
customer inquiries, and maintain high customer satisfaction.
RESPONSIBILITIES
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts
through open and interactive communication
Provide accurate, valid, and complete information by using the
right methods/tools
Meet personal/customer service team sales targets and call handling
quotas
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure
resolution
Keep records of customer interactions, process customer accounts,
and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a client
service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different
types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Bilingual (English/Spanish)
Experience:
Dispatching: 3 years (Preferred)
Customer Service: 3 years (Preferred)
PI202138193
Keywords: C & G Enterprises LLC, Portland , Dispatcher - Customer Service, Professions , Portland, Oregon
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