QGenda Application System Analyst (System Application Analyst, Sr)

Company: Oregon Health & Science University Hospital
Location: Portland
Posted on: March 19, 2023

Job Description:

The Qgenda Business Analyst position is responsible for support of the Qgenda system at OHSU. The QGenda suite of software includes Advanced Scheduling, Time Tracking, Compensation Management, Insights Analytical functions and potential future additional applications such as room management. This position will apply knowledge and best practices to assist end users with configuration, production support and the development of enhancements for the Qgenda Suite. This position will:

• Gather business requirements, assess system configurations, and support an enterprise-wide scheduling and compensation management system
• Understand general business processes and applications to help drive recommendations for process improvements.
• Troubleshoot production issues and provide end user support via the telephone and email.
• Provide analytical support for customers by evaluating and documenting requirements and reviewing and tracking projects.
• Develop test cases and scripts and thoroughly test fixes and enhancements prior to release into user testing.
• Monitor information technology output for quality, accuracy, and timeliness.
  Function/Duties of Position
  
  System Analysis and Design:
  • Gather business requirements, assess system configuration and support the Qgenda Suite
  • Troubleshoot production issues and provide user support via the telephone and email.
  • Develop plans to correct problems that may include modifications to user procedures, user data entry instructions, user training, and/or database correction proposals.
  • Maintain a problem/issues log and communicate problem status.
  • Work with customers to document specifications / requirements for enhancements and fixes to systems, applications, reports, and interfaces.
  • Analyze requirements and design solutions to meet customer needs for enhancements and fixes to systems, applications, reports and interfaces. Provide level of effort estimates to support resource planning.
  • Upon customer request, complete analysis to quantify the extent of system changes required for issues related to collective bargaining.
  • Analyze applications and systems to identify opportunities for simplification and enhancement.
  • Analyze present and future system needs of customers and make recommendations on options and alternatives for implementing applications and systems.
  • This position will all serve as a backup system administrator for QGENDA.
    Quality Assurance Process:
    • Ensure that proper quality assurance standards are applied throughout the software development lifecycle. Manage work requests from initiation through close.
    • Work with heavily with assigned departments to document user-friendly testing of system/interface requirements, make design recommendations to meet quality assurance requirements and project schedules.
    • Assist and/or develop test cases and scripts and thoroughly test fixes, enhancements, and patches prior to release into user testing. Document and communicate preliminary testing results.
    • Translate technical specifications and requirements into informative, user-friendly test plans for end-user acceptance testing.
    • Help to ensure data integrity and validity of applications and reports.
    • Work with technical support to facilitate the application of patches and the timely resolution of Service Requests.
      This position is currently 100% telework/remoteand may includeremote work long-term. Candidate must be able to work from home full-time initially.
      
      Required Qualifications
      
      Education/Experience:
      
      Masters degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
      
      Bachelors degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
      
      Associates degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
      
      Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
      
      Equivalent combination of education and experience where one year of experience will be substituted for an Associates degree and two years of experience will be substituted for a Bachelors degree
      
      Job Related Knowledge, Skills and Abilities (Competencies):
      • Strong functional understanding of advanced scheduling, time tracking, and compensation management systems.
      • Ability to develop detailed user requirements / specifications documentation supporting complex system enhancements.
      • Must have knowledge of software development life cycle and production environment support procedures in an Oracle applications environment.
      • Knowledge of quality assurance processes in a software development environment
      • Ability to develop and execute test scenarios, test cases, and test scripts for software fixes, patches, and enhancements
      • Must have excellent communication, analytical, and organizational skills: both written and verbal.
      • Ability to use tact and diplomacy to maintain effective working relationships.
      • Ability to work independently and as part of a team while being collaborative in resolving problems.
      • Must have demonstrated, excellent customer service skills both on the phone and in person.
      • Must possess energy and drive to coordinate multiple projects simultaneously.
        Preferred Qualifications
        
        Experience:
        • Experience as a human resources/payroll business analyst working with advanced scheduling, time tracking, and compensation management systems.
        • Experience with Cloud-based providers
        • Experience supporting enterprise-wide systems and applications
        • Experience providing quality assurance and testing support in a software development environment
        • Successful candidates must show that they have significant organizational skills and have lead projects from conception, schedule, design, testing, through implementation.
        • Must be a self starter who is experienced with driving teams successfully through the software development lifecycle.
          
          
          Additional Details
          
          Please note: Effective Oct. 18, 2021, all OHSU employees are required to be fully vaccinated against COVID-19 unless they have an approved medical or religious exception. If you are hired by OHSU after Oct. 18, you will need to be fully vaccinated (or obtain an approved exception) prior to starting work, and need to provide proof of vaccination (or approved exception) within 10 days of starting work.
          
          All are welcome
          
          Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
          
          As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.

Keywords: Oregon Health & Science University Hospital, Portland , QGenda Application System Analyst (System Application Analyst, Sr), Professions , Portland, Oregon