Senior Systems Analyst
Company: Meriplex Communications
Location: Portland
Posted on: March 19, 2023
Job Description:
Elevate and grow your career in IT services at Meriplex! We are
looking for a Senior Systems Analyst to work in our Technical
Assistance Center. Delivering top-of-the-line support and exemplary
customer service, you will provide businesses with the everyday IT
services they need to run their operations efficiently. The Senior
Systems Analyst is a key player in maintaining Meriplex's success
and can be the start of a rewarding career. - -Key
Responsibilities:
Act as the point of escalation for L1
Systems Analyst. Deliver advanced workstation support. - Provide
advanced customer specific application support. - Troubleshoot
advanced network connectivity and devices/user
connectivity.Administer incident response system reboots.Perform
basic OS support.Utilize basic Azure support skills. Provide second
level triage virtual server support to reestablish
functionality.Driven to follow all SOP to resolve all technical
issues.Administer advanced Active Directory support.Perform
advanced ITIL security to provide basic printing and connectivity
support.Deliver scripted application support.TCP/IP troubleshooting
abilities Able to perform advanced VPN connectivity issues and
password resets.Advanced end-user email support.Utilize basic
scripting knowledge.Perform root cause analysis.Provide more
standardized triage SOPs for System Analysts. -Knowledge, Skills,
and Abilities:
Advanced knowledge of Microsoft 365
applications.Advanced knowledge of command line.Understanding of
advanced technical triage methodologies.Intermediate TCP/IP
understanding.Ability to communicate both verbal and written
technical information to a wide range of end-users and customer
internal IT departments.Ability to effectively set expectations
regarding delivery of service. Strengthen customer relationships by
providing exemplary customer service.Ability to work in a team
environment; contribute as a team member and treat co-workers,
subordinates, and customers with respect.Adherence to ticketing
methodologies regarding documentation, process, and
workflow.Support, manage, troubleshoot, and resolve service
requests with the appropriate level of urgency and
professionalism.Properly manage workflow using research,
documentation, RMM tools, ticket system, and communication.Directly
and indirectly support customers, vendors, and staff by providing
top tier customer service. -Preferred Education, Experience, and
Certifications:
Prior MSP support desk experience,
highly encouraged.A+ certification.Network+ certification.Server+
certification.Microsoft 365 certification. Azure support.VMware
knowledge.
Superior reading, writing, and
communication skills.
Intermediate knowledge of network
concepts, devices, and best practices. -Work Schedule:TAC operates
24/7 - workday and after-hours shifts available, Monday-Sunday.
Travel rarely required, estimated up to 0% travel.Physical Demands:
Sedentary Work - Exerts up to 50 pounds of force occasionally, a
negligible amount of force frequently, and/or constantly having to
lift, carry, push, pull or otherwise move objects, including the
human body. Sedentary work involves sitting most of the time.
-Disclaimer:The above information on this description has been
designed to indicate the general nature and level of work performed
by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all
duties, responsibilities, and qualifications required of employees
assigned to this job. - -Powered by JazzHR
Keywords: Meriplex Communications, Portland , Senior Systems Analyst, Professions , Portland, Oregon
Didn't find what you're looking for? Search again!
Loading more jobs...
