Senior Systems Analyst (IT Support)
Company: Meriplex Communications
Location: Portland
Posted on: May 27, 2023
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Job Description:
Job description
LightPoint, a Meriplex company, is a managed cybersecurity, IT, and
SD-WAN solutions provider, that enables transformation by combining
secure, innovative technology with advanced expertise. Innovation
is our hallmark, and it begins with staff development. Join
LightPoint where you will have the opportunity to develop your
skills while working alongside a team of enthusiastic industry and
technology experts. LightPoint cultivates a collaborative culture,
and as a Senior IT Support Analyst, you partner with and work
across all departments of the organization to improve the
management and execution of our business processes.
We have an exciting opportunity for a Senior IT Support Analyst to
join our growing team and provide full-time dedicated onsite
technical support for our client in Portland, Oregon. The Analyst's
role includes helping manage and maintain in-house computer systems
and remote infrastructure while providing end user support on all
client systems and common office applications. This individual will
be working as part of a larger national organization providing full
managed IT support to the client. We are looking for a team member
that has great people skills as well as solid technical skills and
experience.
Daily tasks will include configuring and deploying new
workstations, troubleshooting hardware / OS / Application / Backup
/ Network /VPN, Active Directory and O365 administration, and
working with 3rd party applications. Responsibilities include
supporting user onboards and offboards, general user IT support and
maintenance, working with IT vendors. This role is client facing,
both via remote access tools and in person; the candidate must have
stellar client service skills and suitable business casual
appearance while maintaining a professional demeanor.
This function is backed by the LightPoint/Meriplex IT team and will
escalate higher level IT support issues to their teammates; strong
collaboration skills and prior helpdesk and experiences with
ticketing systems is essential.
DUTIES AND RESPONSIBILITIES
SKILLS
To be successful in this role, you'll need the following
skills:
EDUCATION AND EXPERIENCE
We value both education and experience equally - While your formal
degree, and certifications, would contribute to your success in
this role, we also find tremendous value in skills and knowledge
gained through in-depth, real-world experience in a related
field.
The LightPoint Difference - LightPoint employees receive a full
benefits package including medical, dental, vision, disability,
group term life insurance, 401K, plus PTO, holiday pay, as well as
referral bonuses.
Meriplex Communications and Meriplex Solutions are Equal Employment
Opportunity Employers. Qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender perception or identity,
national origin, age, marital status, protected veteran status, or
disability status.
Job Type: Full-time
Benefits:
Keywords: Meriplex Communications, Portland , Senior Systems Analyst (IT Support), Professions , Portland, Oregon
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