Senior Systems Analyst (IT Support)
Company: Meriplex Communications
Posted on: May 27, 2023
LightPoint, a Meriplex company, is a managed cybersecurity, IT, and SD-WAN solutions provider, that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join LightPoint where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts. LightPoint cultivates a collaborative culture, and as a Senior IT Support Analyst, you partner with and work across all departments of the organization to improve the management and execution of our business processes.
We have an exciting opportunity for a Senior IT Support Analyst to join our growing team and provide full-time dedicated onsite technical support for our client in Portland, Oregon. The Analyst's role includes helping manage and maintain in-house computer systems and remote infrastructure while providing end user support on all client systems and common office applications. This individual will be working as part of a larger national organization providing full managed IT support to the client. We are looking for a team member that has great people skills as well as solid technical skills and experience.
Daily tasks will include configuring and deploying new workstations, troubleshooting hardware / OS / Application / Backup / Network /VPN, Active Directory and O365 administration, and working with 3rd party applications. Responsibilities include supporting user onboards and offboards, general user IT support and maintenance, working with IT vendors. This role is client facing, both via remote access tools and in person; the candidate must have stellar client service skills and suitable business casual appearance while maintaining a professional demeanor.
This function is backed by the LightPoint/Meriplex IT team and will escalate higher level IT support issues to their teammates; strong collaboration skills and prior helpdesk and experiences with ticketing systems is essential.
DUTIES AND RESPONSIBILITIES
To be successful in this role, you'll need the following skills:
EDUCATION AND EXPERIENCE
We value both education and experience equally - While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in-depth, real-world experience in a related field.
The LightPoint Difference - LightPoint employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.
Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Job Type: Full-time
Keywords: Meriplex Communications, Portland , Senior Systems Analyst (IT Support), Professions , Portland, Oregon
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