Helpdesk Analyst II

Company: Ajinomoto Foods North America
Location: Portland
Posted on: September 21, 2023

Job Description:

Overview The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to the Helpdesk Supervisor and will be located at our Portland manufacturing plant.
Responsibilities
Deploy and troubleshoot PC hardware, mobile devices, and network printers
Imaging and troubleshooting of Microsoft Windows (7/10)
Administer user groups and permissions in Microsoft Azure AD
Prepare SCCM Deployment images and software updates on monthly basis
Provide instruction and troubleshoot Microsoft Office
Troubleshoot a wide variety of systems and applications
Utilization of Active Directory for user management
Monitors helpdesk queue and uses it to track incident status and resolution
Maintain system inventory
Identifies tasks to be escalated and assigns to appropriate personnel
Other tasks as assigned
Qualifications
4-5 years of experience preferred
A+ and/or MCSA preferred
Good communication skills (verbal and written)
Ability to prioritize and execute tasks in high-pressure environment
Willingness to travel

Keywords: Ajinomoto Foods North America, Portland , Helpdesk Analyst II, Professions , Portland, Oregon