PortlandRecruiter
the smart solution for Portland jobs

Inbound Travel Consultant

Company: DATRATEL
Location: Cornelius
Posted on: May 18, 2018

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience, preferably Sabre." To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLALPOEM on your registration submission. Office: 14054186160

Keywords: DATRATEL, Portland, Inbound Travel Consultant, Professions, Cornelius, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Professions Jobs


Shopper - Delivery Driver (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Vancouver
Posted on: 05/26/2018

Over the Road Company Driver
Description: Position Title: OVER THE ROAD DRIVER FLSA Status: Non Exempt Reports To: DRIVER MANAGER Date Created: August 3, 2016 SUMMARY: the primary purpose of this position is to provide Best in Class Service transporting (more...)
Company: Market Express, LLC
Location: Troutdale
Posted on: 05/26/2018

FedEx - Package Handler, Warehouse
Description: Auto req ID: 180997BR br Job SummaryEmployer specializes in cost-effective small package shipping, offering dependable business-to-business delivery and convenient residential service. Our network safely (more...)
Company: FedEx Ground
Location: Camas
Posted on: 05/26/2018


Benefit Consultants - Telecommute
Description: Nationwide Dental and Health plans company is currently interviewing to find Benefit Consultants to
Company: Freedom at Home Team / AmeriPlan USA
Location: Portland
Posted on: 05/26/2018

CDL-A Owner Operator Truck Driver - Commercial Truckload
Description: Atlas is signing on CDL-A Owner Operator solos and teams for the Commercial Truckload Division, an owner operator fleet that runs all 48 coast to coast and regional options transporting truckload dry-van (more...)
Company: Atlas Van Lines
Location: Tualatin
Posted on: 05/26/2018

JJW- CDL-A Owner Operator Truck Drivers
Description: JJW- CDL-A Owner Operator Truck Drivers CDL-A Owner Operator Truck Drivers CDL-A Owner Operator Truck Driver OpportunitiesWhy James J. Williams Options, higher settlements more respect. Our family-oriented (more...)
Company: Trans-System
Location: Portland
Posted on: 05/27/2018

CDL-A OTR Dedicated Dry Van Truck Driver Hazmat
Description: CDL-A OTR Dedicated Dry Van Truck Driver --- HazmatUPS Freight Truckload is hiring motivated professional truck drivers to work as full-time Dedicated OTR Dry Van
Company: UPS Truckload Company Driver
Location: Portland
Posted on: 05/27/2018

HVAC-R Installation (Wetside) Technician
Description: Job DescriptionDescription:Lay out, install, start up, test, troubleshoot all types of Commercial HVAC-R equipment including hydronic piping, refrigeration piping, and associated low voltage wiring and (more...)
Company: Hunter-Davisson, Inc.
Location: Gresham
Posted on: 05/26/2018

Shopper - Delivery Driver (Car Required)
Description: Earn money
Company: Instacart
Location: Gresham
Posted on: 05/26/2018

Field Service Technician
Description: Job DescriptionWell Established Industrial Weighing Equipment Distributor Seeking Service TechnicianField Service Tech Immediate Opening Portland Oregon Metro area, Looking for Motivated Applicants, (more...)
Company: Michelli Measurement Group
Location: Portland
Posted on: 05/26/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Oregon jobs by following @recnetOR on Twitter!

Portland RSS job feeds