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Help Desk Technician / Level 1

Company: MDI Group
Location: Portland
Posted on: August 10, 2018

Job Description:

Help Desk Tier 1Portland, ORContract - to - Hire / Full TimeMDI Group is seeking a Tier 1 Help Desk professionals for full time opportunities in Portland, OR The Tier 1 Help Desk role will be responsible for assisting staff with technical support of desktop computers, applications, and related technology. Required Skills:

  • Excellent customer service ability
  • Set up of equipment including installation of hardware, operating systems and software
  • Experience troubleshooting both in person and remotely
  • Experience with Computer Associates Service Desk or another help desk ticket system
  • Troubleshooting/break-fix on desktops, laptops, hardware, and software
  • Network printer installation and support
  • Backing up of user's data, reimaging, loading necessary software, and copying data back to machine
  • Recording and degaussing hard drives for shredding
  • Active Directory (AD), Exchange
  • Troubleshooting issues with network connectivity, Microsoft Office applications, Microsoft Windows 7, corporate applications, laptop and desktop hardwareReach out to MDI Group today to learn more about this excellent opportunity. Contact:Kaci Railey (krailey at mdigroup dot com) Thank you for reviewing our job posting! View all of our open positions here: candidates.mdigroup.com Connect with me here: - provided by Dice helpdesk; desktop support

    Keywords: MDI Group, Portland, Help Desk Technician / Level 1, Professions, Portland, Oregon

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