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Communications Dispatcher

Company: Port of Portland
Location: Portland
Posted on: September 14, 2019

Job Description:


Salary Depends on QualificationsLocation PDX - 7000 NE Airport Way, ORJob TypeFull-Time RepresentedDivisionPort OperationsJob Number01093Closing9/13/2019 5:00 PM PacificGeneral Information
The Port of Portland Communication Center consists of 14 dispatchers responsible for providing emergency and non-emergency dispatch, call-taking, and other services to the Portland Airport Fire & Rescue, Port of Portland Police, Airport tenants, and the traveling public at Portland International Airport.-- The Communications Center consists of 14 dispatchers responsible for call-taking and dispatching emergency and non-emergency calls for the airport.

SELECTION PROCESS:

Steps for Filling a Vacancy: Application Material/Qualification Review--> Oral Board Interview--> Background Investigation--> Manager's Interview--> Psychological Exam --> Medical Exam --> Pre-employment Drug Test --> Employment Confirmation SALARY INFORMATION:

Salary is determined by the Collective Bargaining Agreement and years of--continuous--service as an emergency telecommunicator.-- NOTE: Lateral-entry pay is determined by the continuous number of previous full-time, complete years of service, up to five (5) years.

DPSST Basic Certification
Start: $26.81
1 year: $28.33
2 years: $29.89
3 years: $31.26
4 years: $32.89
5 years: $34.45

DPSST Intermediate Certification
Start: $27.62
1 year: $29.18
2 years: $30.79
3 years: $32.20
4 years: $33.88
5 years: $35.48

DPSST Advanced Certification
Start: $28.42
1 year: $30.03
2 years: $31.68
3 years: $33.14
4 years: $34.86
5 years: $36.51
Summary of Essential Responsibilities

  • Receive information and dispatch police, fire, medical and operations--personnel responding to emergency and non-emergency--incidents.
  • Monitor--and operate numerous radio talk groups and answer phones, providing information to airport employees and public.--
  • Monitor and operate--computer systems, including: computer-aided dispatch (CAD), fire alarms, access/security/duress alarms, and law enforcement data and retrieval systems.
  • Monitor security surveillance cameras for perimeter gates, terminal doors, security checkpoints, numerous areas of the airport terminal, garage, and roadways, and take appropriate action as necessary.
    Minimum Requirements
    • High school diploma or equivalent is required.
    • Experience working in a 911 emergency communications center or--airport communications center is highly preferred.--
    • Experience with computer aided dispatch (CAD) system is preferred.
    • The successful candidate must be able to meet requirements of--the Oregon Department of Public Safety Standards and Training (DPSST) within the--probationary period including--acquiring and maintaining the following certifications:
      • Law Enforcement Data System (LEDS) Certification
      • Emergency Medical Dispatch and Telecommunicator Certification
      • Must possess and maintain a valid First Aid and CPR card
      • Successful applicant must pass a post-offer comprehensive background check, pre-employment drug test, psychological evaluation, and medical examination.
      • Ability to obtain and maintain eligibility for unescorted access to secure areas of the airport is required.
      • Ability to comply with Criminal Justice Information System (CJIS) requirements within 30 days of hire is mandatory.-- This includes--successfully completing CJIS Security Awareness Training and successfully passing a fingerprint-based criminal history background check.
        Skills and Abilities
        • Excellent verbal and written communication skills.
        • Strong interpersonal and customer service skills.
        • Minimum typing speed of 35 words per minute.
        • Ability to multi-task, listen and paraphrase effectively.
        • Sound problem solving and reasoning skills.
        • Ability to work overtime, holidays, weekends, and flexible shifts--outside of--usual schedule. The Port of Portland offers a competitive benefits package including medical, dental, vision, employer paid life and AD&D insurance, short-term and long-term disability, and participates in the Oregon PERS retirement program. The Port also offers employee paid voluntary benefits such as flexible spending accounts, voluntary life insurance, a deferred compensation program and for some employees access to critical illness and accident insurance policies. In addition to our comprehensive benefit program, we have generous vacation and sick leave plans and--we are known for our great culture, flexibility and our commitment to wellness. Please note: some benefits vary by job type/group, so please be sure to review your comprehensive benefit guide upon hire to confirm what is available to you.

Keywords: Port of Portland, Portland , Communications Dispatcher, Professions , Portland, Oregon

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