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Lead Dispatcher

Company: First Transit
Location: Portland
Posted on: October 13, 2019

Job Description:

Dispatch Team LeaderAre you looking for a fun, supportive work environment?Do you have the desire to assist with providing a vital service and support for your customers and team members?Do you have the skills to succeed in delivering consistently high quality leadership and service?First Transit, contractor for the TriMet LIFT Program, is currently recruiting for a full time Dispatch Team Lead.The responsibilities for this position include:?

  • Performing the duties of a Dispatcher as needed using a computerized system this position dispatches vehicles & drivers to assure that all passenger pickups and returns happen in a timely, safe and efficient manner. Dispatchers also solve customer service issues involving calls from customers and operators on the road.
  • Performing remote and side-by-side monitoring of Dispatchers, to ensure competency.
  • Ensuring compliance to the company?s code of conduct and all existing company policies provides guidance, training, direction and assistance to Dispatchers on guidelines and procedures, assists with training and developing training materials, policies and procedures for the proper operation of the Dispatch center.
  • Initiate regular recognition programs that reinforce desired performance and behavior from individual employees and teams, initiate new ideas and other innovative solutions to current issues and areas for development of the team.
  • Guide team members on a regular basis, ensuring that they are properly equipped with needed knowledge and skills, give effective coaching and feedback, which includes discussion of stats and action plans, to team members on a regular basis, check and monitor daily attendance and break schedules of team members to ensure adherence to set schedules
  • As an essential service to the community, the Dispatch Center operates 24 hours per day, 365 days a year. Dispatchers are scheduled 4 days per week, 10 hours each day.Qualifications:
    • High School diploma or GED required, Associates degree desired
    • Four years of customer service work, including 6 months leadership experience.
    • Two years dispatch experience
    • Prefer familiarity with Trapeze scheduling software and computerized bus dispatch, radio and Data software.
    • Must be able to work flexible hours, including days, evenings, weekends and holidays.
    • Ability to pass a pre-employment drug screen and background check.
    • Be at least 21 years of age and have a current driver?s license.Our Dispatch Center is open seven days a week, 365 days a year, 24 hours per day.Starting wage is $16.00 per hour.FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: First Transit, Portland , Lead Dispatcher, Professions , Portland, Oregon

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