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Medical Customer Service Agent

Company: Aerotek
Location: Portland
Posted on: April 10, 2021

Job Description:

Description:Seeking multiple customer service professionals as either a Qualifications Specialist OR Validation SpecialistQualification Specialist

  • Perform Insurance Verification
  • Gather medical documentation required to meet specific insurance company's guidelines
  • Submit and obtain insurance prior authorizations via fax, online portal entry, mail, etc for equipment prior to delivery whenever possible
  • Review documentation to assure pay coverage criteria is met when a prior authorization cannot be obtained from the insurance company
  • Follow up with therapists and physicians when DWOs, DPDs, chart notes, and LMNs are not received per Norco protocol
  • Stay abreast of industry updates and Medicare changes
  • Perform other tasks as assigned or necessaryValidation Specialist
    • Complete claim submission process once all documentation has been properly received according to payer guidelines
    • Monitor and work Validations errors and reports
    • Comply will all federal and state payer regulatory policies regarding claim processing
    • Complete necessary follow up protocol applicable for prior authorization, reauthorization and unreturned documents
    • Work to insure patient information is kept up to date and complete Account Status changes
    • Perform other tasks as assigned or necessaryAdditional Skills & Qualifications:
      • Experience in a position with customer contact in person or over the phone is required
      • Strong communication is a must
      • High empathy for patients/customers is a must have About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Portland , Medical Customer Service Agent, Sales , Portland, Oregon

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