Virtual Call Center Agent - Work from Home
Company: HSGI, Inc.
Location: Portland
Posted on: April 10, 2021
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Job Description:
SUMMARY You will answer incoming calls from customers & respond
to inquiries, manage complaints, troubleshoot significant customer
service problems, and provide general information. You will be a
member of the primary contact team for consumers interested in the
products we offer and will be responsible for assisting them in
completing purchases online and over the phone. You will also
inform customers of the product terms and features and project a
professional company image through voice and online interactions.
REQUIREMENTS -- Candidate can be anywhere in US -- Candidate should
be 18 years or older -- Candidate should hold High School Diploma,
or equivalent -- Candidate Should be able to successfully pass a
criminal background check -- Have at least six months of customer
service experience -- Preferably, have previous Contact Center
and/or work from home experience -- Have strong computer knowledge,
including ability to accurately type at least 30 wpm; familiarity
with iOS and/or macOS, or comparable technology is preferred --
Candidate should be able to work independently with discipline and
motivation to succeed in a virtual environment -- Candidate should
have excellent English written and verbal communication skills --
Candidate should be courteous and friendly with high degree of
professionalism -- Thrive in a fast-paced work environment --
Proficient in relevant computer applications -- Knowledge of
customer service practices and principles ABOUT US HSGI, Inc. is a
full service staffing company supplying qualified technical and
professional employees to the most reputable companies in the
Aerospace/Aircraft industry-across the United States and abroad.
BENEFITS OF WORKING WITH HSGI INC Weekly Payroll, Medical Insurance
Available, Longevity Bonus, Vacation Pay, Referral Bonuses We care
about you and your career, we care about you and the ones you care
for, and our success is your success. You are not just a contractor
you are a valued team member and part of our family. We look
forward to working with you soon! Job Requirements:RESPONSIBILITIES
& DUTIES-- Answer incoming calls and respond to customer's emails--
Management and resolve customer complaints-- Sell products and
place customer orders in the computer system-- Identify and
escalate issues to supervisors-- Provide product and service
information to customers-- Research required information using
available resources-- Research, identify, and resolve customer
complaints using applicable software-- Process orders, forms, and
application-- Route calls to appropriate resources-- Document all
call information according to standard operating procedures--
Recognize, document, and alert the management team of trends in
customer calls-- Follow up customer calls where necessary--
Complete call logs and reports-- Other duties as assigned
Keywords: HSGI, Inc., Portland , Virtual Call Center Agent - Work from Home, Sales , Portland, Oregon
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