Counter Sales

Company: Parr Lumber Company
Location: Portland
Posted on: November 22, 2021

Job Description:

Are you looking for a fast-paced,rewarding, family oriented work environment? At The Parr Company, our Mission is" Legendary Service Through Teamwork ". When you join our team, you're joining a family-owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States. Job Purpose The Counter Salesperson is the first person that a customer sees when they walk into any of the retail locations. This means that the Counter Salesperson is in many cases the face of the company for customers and should demonstrate our FACE values. This position's main duty is providing sales assistance to walk-in and telephone customers. As time allows, they receive and stock inventory and perform general clean up and merchandising of the store. Directly reports to Yard Manager. Interacts daily with Yard Manager, Assistant Yard Manager, Yard Supervisor (or Operation Lead), Inventory Specialist, Contractor Salespeople, delivery people and internal & external customers our of our Portland, Oregon lumberyard on MLK Blvd. Duties and Responsibilities Tasks:

* Invoice customers for building materials * Answer customer's questions, process estimates and orders for customer * Order stock, special order products for customers, and process credit returns * Keep store clean and well merchandised during course of work * Follows all AR account and cash handling procedures * Ensures that appropriate paper work is completed as per company policy * Check all paperwork for accuracy * Completes basic quotes for customers * Utilizes the interyard transfer system * Follows proper material return procedures * Processes ROA payments * Processes tax adjustments when necessary * Processes Synchrony Bank financing options * Coordinate tool repairs services * Maintain counter displays of merchandise and literature * Greets customers with a smile and communicates with customers in a friendly manner * Develop and maintain a professional and effective relationship with customers * Performs empty peg counts and researches variances * Regularly brings areas of concern to management's attention * Professionally manages upset or disgruntled customers * Regularly contributes ideas to make things better * Exemplifies FACE values daily * Maintains clean and clutter-free workspace * Maintains an organized notebook

Teamwork:

* Assist Inventory Specialist in maintaining an appropriate level of inventory * As time allows, assist outside crew by loading customer vehicles and preparing loads for delivery * Take messages for other employees * Adheres to company policies * Adaptable to change * Assists other team members with their work when appropriate * Attentive to counter and phones * Communicates with Receiver regarding status of cancelled orders or materials returned to suppliers * Consistently displays problem solving skills with customers and co-workers

Communication:

* Communicates professionally to yard crew via radio * Participates in team meetings and discussions * Notifies customer when product arrives * Confirms delivery time with customer after scheduled in DDMS * Responds to voicemails in a timely manner * Responds to emails promptly with correct grammar and spelling * Puts clear delivery and contact information on orders

Job Knowledge:

* Complete Blue-Volt training as necessary in a timely manner * Completes basic Falcon order entry; PO's, backorders, and change orders * Knows product locations in store * Always puts stock away * Regularly attend PK meetings * Can perform basic quotes * Understands how to use resources (Simpson book, Parr Pocket Guide book etc) * Completed AMT training * Follows all AR account and cash handling procedures * Understands weight, height, and length limits, to inform customer of being able to safely handle or transport material * Knows site condition requirements for our delivery fleet * Process ROA payments with required information * Able to process Synchrony Bank financing options * Understands pricing levels and limits discounting * Able to seek out product transactions and order history * Uses all functions of Mitel * Ability to use interyard transfer system; Logistics, courier etc * Follows proper material return procedures * Manages Outlook and personal notebook * Proactively uses resources to seek information * Can search inventory and open orders in all yards to meet customer's preferred option * Ability to issue gift cards and verify balances * Maintain up-to-date knowledge of building materials and construction codes. Share product information with customers and co-workers

Safety:

* Always wears high visibility when necessary and proper uniform * Regularly keeps aisles and walkways clear * Keeps workspace clutter-free * Always operates equipment safely * Always demonstrates consistency in following all company safety protocols * Participates on safety committee * First aid and AED certified * Always encourages coworkers to follow best practices with safety * Encourages coworkers to follow best safety practices * Notifies manager about safety issues proactively * Always operates equipment safely and follows company safety protocols * Promptly report all accidents/incidents

Qualifications Qualifications include:

* High school diploma or GED * Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job * Must be able to type 30+ WPM * Proficiency in Microsoft Word, Excel and Outlook * Class C driver's license or reliable alternative transportation required * Acceptable driving record preferred * Knowledge of retail sales principles, practices and protocols * Knowledge of dimension lumber and panel products and other building materials * Ability to ten-key by touch * Ability to read and interpret blue prints * Ability to concentrate and attend to detail amidst a busy work environment * OSHA Certified Forklift License helpful

Interpersonal Skills:

* Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment. * Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types. Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold. * Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers. * Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone and public speaking to medium size groups * Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy. * Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence. * Ability to think and respond quickly, positively and professionally to constantly changing circumstances.

Working Conditions The primary working conditions are at the sales counter of one of Parr's retail locations. The days are rotating Mon-Sat and the working hours are between 6AM and 6PM. Physical Requirements

* Ability to sit and/or stand for extended periods of time * Ability to work indoors in a normal office environment for an entire day * Must be able to grasp, talk, hear, and operate a computer and keyboard * Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet * Must be able to work outdoors in all weather conditions * Must be able to drive a vehicle when necessary * Both local and overnight travel may be required

Keywords: Parr Lumber Company, Portland , Counter Sales, Sales , Portland, Oregon