Bilingual Customer Service Rep
Company: JEH Solutions
Posted on: November 22, 2021
Job Title: Bilingual Customer Service RepPay Rate:
$17.40/hourWork Hours: Mon - Fri 8:00 am - 5:00 pmContract: 6
months temp to hireLocation: Portland, OR 97232Job Overview:
- Provides excellent customer service to existing and future
customers by delivering services such as billing, credit and
collections, service requests, energy efficiency and customer
- Assist customers, primarily via telephone, in regard to service
outages, restoration of electric services, and electric service
- Resolve disconnect or account delinquency issues by discussing
options available with the customer and agreeing to an appropriate
- Coordinate customer requests, when necessary, with the
appropriate company department.
- Prepare written communication, and perform other non-phone back
- Communicate with field personnel via phone or electronic means
to process customer work orders.Skills & Abilities:
- Ability to gather necessary information from internal and
external customers, determine appropriate course of action and
provide information to customers.
- Excellent communication and interpersonal skills to interface
with team members and customers in a fashion that promotes positive
customer relations. * Exceptional customer service skills
including: Active listening, conflict resolution, and problem
- Proficient with the use of personal computers to access and
accurately input information on customer accounts while navigating
multiple computer software programs.
- Ability to perform basic math calculations, for bill analysis,
adjustment and proration.
- Knowledge of general policies and procedures specific to
billing, credit/collections, service and account management is
- Demonstrate adherence to identified performance measures.
- Ability to type a minimum of 30 WPM.Testing required: -- Office
Grammar-- Call Center Etiquette-- Listening Skills-- Typing (Must
be 30 WPM)-- Call Center Representative-- Basic Windows Training--
Office Math-- Analytical SkillsMinimum Requirements:
- Bilingual in Spanish
- A High School diploma or GED (required).
- A minimum of two years customer service experience where
one-on-one problem resolution was demonstrated, and/or two years of
non-sales call center experience.Job Type: Temporary
Keywords: JEH Solutions, Portland , Bilingual Customer Service Rep, Sales , Portland, Oregon
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