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Bilingual Customer Service Rep

Company: JEH Solutions
Location: Portland
Posted on: November 22, 2021

Job Description:

Job Title: Bilingual Customer Service RepPay Rate: $17.40/hourWork Hours: Mon - Fri 8:00 am - 5:00 pmContract: 6 months temp to hireLocation: Portland, OR 97232Job Overview:

  • Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
  • Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings.
  • Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan.
  • Coordinate customer requests, when necessary, with the appropriate company department.
  • Prepare written communication, and perform other non-phone back office work.
  • Communicate with field personnel via phone or electronic means to process customer work orders.Skills & Abilities:
    • Ability to gather necessary information from internal and external customers, determine appropriate course of action and provide information to customers.
    • Excellent communication and interpersonal skills to interface with team members and customers in a fashion that promotes positive customer relations. * Exceptional customer service skills including: Active listening, conflict resolution, and problem solving skills.
    • Proficient with the use of personal computers to access and accurately input information on customer accounts while navigating multiple computer software programs.
    • Ability to perform basic math calculations, for bill analysis, adjustment and proration.
    • Knowledge of general policies and procedures specific to billing, credit/collections, service and account management is preferred.
    • Demonstrate adherence to identified performance measures.
    • Ability to type a minimum of 30 WPM.Testing required: -- Office Grammar-- Call Center Etiquette-- Listening Skills-- Typing (Must be 30 WPM)-- Call Center Representative-- Basic Windows Training-- Office Math-- Analytical SkillsMinimum Requirements:
      • Bilingual in Spanish
      • A High School diploma or GED (required).
      • A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.Job Type: Temporary

Keywords: JEH Solutions, Portland , Bilingual Customer Service Rep, Sales , Portland, Oregon

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