PortlandRecruiter Since 2001
the smart solution for Portland jobs

Bilingual Customer Service Rep

Company: JEH Solutions
Location: Portland
Posted on: November 22, 2021

Job Description:

Job Title: Bilingual Customer Service RepPay Rate: $17.40/hourWork Hours: Mon - Fri 8:00 am - 5:00 pmContract: 6 months temp to hireLocation: Portland, OR 97232Job Overview:

  • Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
  • Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings.
  • Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan.
  • Coordinate customer requests, when necessary, with the appropriate company department.
  • Prepare written communication, and perform other non-phone back office work.
  • Communicate with field personnel via phone or electronic means to process customer work orders.Skills & Abilities:
    • Ability to gather necessary information from internal and external customers, determine appropriate course of action and provide information to customers.
    • Excellent communication and interpersonal skills to interface with team members and customers in a fashion that promotes positive customer relations. * Exceptional customer service skills including: Active listening, conflict resolution, and problem solving skills.
    • Proficient with the use of personal computers to access and accurately input information on customer accounts while navigating multiple computer software programs.
    • Ability to perform basic math calculations, for bill analysis, adjustment and proration.
    • Knowledge of general policies and procedures specific to billing, credit/collections, service and account management is preferred.
    • Demonstrate adherence to identified performance measures.
    • Ability to type a minimum of 30 WPM.Testing required: -- Office Grammar-- Call Center Etiquette-- Listening Skills-- Typing (Must be 30 WPM)-- Call Center Representative-- Basic Windows Training-- Office Math-- Analytical SkillsMinimum Requirements:
      • Bilingual in Spanish
      • A High School diploma or GED (required).
      • A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.Job Type: Temporary

Keywords: JEH Solutions, Portland , Bilingual Customer Service Rep, Sales , Portland, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Portland RSS job feeds