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Front Desk Agent

Company: Sage Hospitality
Location: Portland
Posted on: January 16, 2022

Job Description:

Why us?:
The Courtyard by Marriott Portland City Center is a unique downtown Portland hotel. Not your typical Courtyard! Our 256 room, high rise hotel is located in the heart of downtown Portland and offers all the services and amenities of a full service hotel.Guests can enjoy one of Portland's most popular restaurants, The Original Dinerant, with an exclusive lobby access entry. In addition, the Courtyard Portland City Center offers over 7,000 square feet of event space able to accommodate groups of up to 220. We embody that unique vibe that is the best of Portland. Our dynamic, values-driven team works together to provide every guest with a truly warm experience.The Perks:$50 discounted Tri-Met monthly passDrastically reduced hotel rates for you and your friends & family at Marriott HotelsSage Restaurant Concepts discounts (The OriginalDinerant, Departure, Urban Farmer)2 Weeks Paid Vacation per yearPaid Sick TimePaid HolidaysMedical, Vision & Dental InsuranceReferral Bonus EligibleAt Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities:
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications:
Education/Formal TrainingHigh School diploma or equivalentExperienceNone requiredKnowledge/SkillsMust have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.Must be fluent in oral and written English.Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to read written communiques and monochrome computer screen.Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.Mobility - must be able to reach all areas of hotel to assist clients.Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.EnvironmentProlonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits:
Medical, dental, & vision insuranceHealth savings and flexible spending accountsBasic Life and AD insurancePaid time off for vacation, sick time, and holidaysEligible to participate in the Companys 401(k) program with employer matchingEmployee Assistance ProgramTuition ReimbursementGreat discounts on Hotels, Restaurants, andmuch more.Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Keywords: Sage Hospitality, Portland , Front Desk Agent, Sales , Portland, Oregon

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