Customer Service Representative

Company: Classic Collision
Location: Portland
Posted on: May 15, 2022

Job Description:

Job DescriptionClassic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Whose values are to be Helpful and Supportive, Passionate and Have Fun, Agile and Accommodating, Take Initiative and Work Hard, and to Communicate Openly and Honestly. Classic Collision offers competitive pay, benefits, and career advancement opportunities. This is a full-time position that is responsible for providing the highest level of customer service while building customer satisfaction and retention. We look forward to you joining our team!Responsibilities

• Greet all customers in a timely, friendly, and professional manner
• Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
• May assist in customer communication throughout the repair process
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
• Follow up on all DRP assignments present and past to maintain sales for the center
• Maintain DRP logbooks and Enterprise ARMS daily
• Secure proper payments
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area
• Perform other duties as required to successfully meet the needs of the businessQualifications
  • Must be at least 18 years of age
  • Previous experience in customer service, sales, or other related fields is preferred.
  • Must have a valid driver's license and be eligible for coverage under company insurance policy
  • Effective communication (written and verbal) and interpersonal skills are required.
  • Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environmentClassic Collision welcomes diversity and is an EEO Employer.

Keywords: Classic Collision, Portland , Customer Service Representative, Sales , Portland, Oregon