Customer Service Representative I

Company: CentralSquare Technologies
Location: Portland
Posted on: May 16, 2022

Job Description:

Job DescriptionThis role provides first-tier support directly to CentralSquare's customers via phone, web, or email communications. This role works with customers to understand problems and/or resolve questions regarding CentralSquare software. This role also escalates complex issues to an appropriate managerial or technical resource. In addition, this role performs routine tasks under direct supervision and as assigned. Job Description:•Acts as a resource to customers on product-related customer service requests and issues.•Ensures urgent customer issues are resolved in the most timely and effective manner possible.•Provides non-technical initial client onboarding in absence of a dedicated resource within the organization.•Provides direct assistance to customers via phone and email for invoice questions and concerns.•Actively manages numerous accounts with strict deadlines and multiple follow-ups.•Accurately enters data into the database.•Maintains consistent, regular communication with customers regarding the status of their requests via email and telephone.•Builds strong relationships with municipalities and members outside of the organization.•Prioritizes tasks effectively to ensure escalated requests are resolved in a timely manner.•Maintains high integrity and confidentiality regarding all accounts and proprietary information.•Collaborates with fellow support colleagues and other internal organizations to provide superior customer service and to resolve issues as applicable.•Ensures that individual performance meets or exceeds department standards.•Performs all other duties as assigned.Requirements:•High school diploma or equivalent required•1-2 years experience in a customer service environment•Experience in Accounting, Call Center, Customer Support, Data Entry, or Quality Assurance is preferred•Working experience with Microsoft Office Suite

Keywords: CentralSquare Technologies, Portland , Customer Service Representative I, Sales , Portland, Oregon