Customer Service Representative I
Company: CentralSquare Technologies
Location: Portland
Posted on: May 16, 2022
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Job Description:
Job DescriptionThis role provides first-tier support directly to
CentralSquare's customers via phone, web, or email communications.
This role works with customers to understand problems and/or
resolve questions regarding CentralSquare software. This role also
escalates complex issues to an appropriate managerial or technical
resource. In addition, this role performs routine tasks under
direct supervision and as assigned. Job Description:•Acts as a
resource to customers on product-related customer service requests
and issues.•Ensures urgent customer issues are resolved in the most
timely and effective manner possible.•Provides non-technical
initial client onboarding in absence of a dedicated resource within
the organization.•Provides direct assistance to customers via phone
and email for invoice questions and concerns.•Actively manages
numerous accounts with strict deadlines and multiple
follow-ups.•Accurately enters data into the database.•Maintains
consistent, regular communication with customers regarding the
status of their requests via email and telephone.•Builds strong
relationships with municipalities and members outside of the
organization.•Prioritizes tasks effectively to ensure escalated
requests are resolved in a timely manner.•Maintains high integrity
and confidentiality regarding all accounts and proprietary
information.•Collaborates with fellow support colleagues and other
internal organizations to provide superior customer service and to
resolve issues as applicable.•Ensures that individual performance
meets or exceeds department standards.•Performs all other duties as
assigned.Requirements:•High school diploma or equivalent
required•1-2 years experience in a customer service
environment•Experience in Accounting, Call Center, Customer
Support, Data Entry, or Quality Assurance is preferred•Working
experience with Microsoft Office Suite
Keywords: CentralSquare Technologies, Portland , Customer Service Representative I, Sales , Portland, Oregon
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