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Customer Service Representative

Company: IBEX Roof
Location: Ridgefield
Posted on: May 16, 2022

Job Description:

Job DescriptionSalary: $15-$21 Do you want to:Work around positive, high energy people?Talk to customers that rave about the company you work for?Holidays (paid) off?Have time off for things that are important to you?Be part of a winning team?

Come grow with us!

Entry LevelNo experience needed (other then being a people person)

Customer Service Representative

IBEX Roof is a growing business based out of Vancouver, WA and serving the greater Portland area. IBEX Roof focuses on having fun, learning, and being the best in our field. Our goal is to be the most competent roofing company in our area. We will achieve this by surrounding ourselves with the best people, being dynamic, and wanting it more than the competition. This is a job that can be flexible around a college schedule, but we are looking for a full-time candidate. The ideal candidate will:1. Be energetic and outgoing, and enjoy helping our customers.2. Maintain a positive attitude in a competitive and sometimes stressful environment3. Thrive in an environment of mutual encouragement and open communication4. Make mistakes, learn from them, and be open and honest5. Care about the details6. Make lists, cross off tasks7. Follow through on tasks and report when done8. Have a strong desire to improve themselves and their life9. Passionately want to be part of the best organization in our fieldPurposeProvides administrative, secretarial and clerical support to Office Manager, Operations Manager, President, Salespeople and others to maintain an efficient flow of work and information.Duties

  • Monitor and ensure appointment schedule for estimators is filled out
  • Answer incoming calls
  • Document all call information & keep inquiry/lead information updated
  • Use the call center for majority of leads
  • Be in contact with leads regarding confirmations, satisfaction calls, and general inquiries
  • Route information to the appropriate people within the company
  • Identify & escalate issues to supervisors
  • Any other tasks as assigned by Finance OfficerSkills / Abilities• Proficient with: computers, internet, email, making lists• Communicate in a timely manner, and respond quickly to emails and phone calls• Ability to follow through on promises• Communicate clearly and in an organized fashion• Represent the company professionally to customers• Maintain good relationships with customers, suppliers, management and installers• Be able to follow a daily routine• Be able to take on problems and make decisions to keep operation flowing smoothly• Work management and prioritizing skills• Numeracy and literacy skillsRequirements• High School Diploma• Ability to commit 35+ hours per weekCompensation Details• Starting at $15-$21 per hour DOE• Benefits available after becoming FTE: Health Insurance, 401k with 5% Match, Paid Holidays, Paid Vacation• Quickly growing company- Advancement potential is very high

Keywords: IBEX Roof, Portland , Customer Service Representative, Sales , Ridgefield, Oregon

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