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Customer Service Representative 9937

Company: Actus Consulting Group
Location: Portland
Posted on: May 17, 2022

Job Description:

Job Description Customer Service Representative Industry:Manufacturer Location:Portland, OR Salary:$17-21/Hr (DOE) Department: Administration Report to: Customer Service Lead and Director of Operations DUTIES AND RESPONSIBLITIES: --- Provides customers' information about products or services, takes, or enters orders, cancels accounts, or obtains details of complaints. --- Ensures full customer satisfaction and maintains a friendly, helpful demeanor. --- Identifies and prioritizes problems and issues related to service area. --- Maintains close contact with customer to give updates on progress toward resolution of issue or service request. --- Ensures that appropriate changes were made to resolve customers' problems. --- Refers unresolved customer issues to designated departments for further investigation. --- Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. --- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. --- The company reserves the right to add or change duties at any time. QUALIFICATIONS --- Education: High school diploma or equivalent --- Experience: 1-2 years of related experience --- Manufacturing experience? PHYSICAL DEMANDS AND WORK ENVIRONMENT: --- Excellent verbal and written communication --- Service orientation --- Critical thinking --- Active listening --- Strong organizational skills

Keywords: Actus Consulting Group, Portland , Customer Service Representative 9937, Sales , Portland, Oregon

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