Guest Services Representative
Company: Krispy Kreme - Clackamas
Location: Clackamas
Posted on: August 7, 2022
|
|
Job Description:
Join our Krispy Kreme Family! With over 80 years serving local
communities, Krispy Kreme is an iconic and well recognized brand.
We hire and care for team players that have a superior commitment
to guest service and product quality. We pride ourselves in
offering continuous growth for our Team Members and Managers and
are pleased to offer benefits such as flexible schedules, paid
vacation, medical, and a dining discount.Krispy Kreme Pacific NW is
the approved Krispy Kreme Franchisee for the Pacific Northwest,
Hawaii, and British Columbia (excluding Tri-Cities and Yakima,
WA).EOE. We participate in E-Verify / Participamos en E-VerifyGuest
Service Representatives (GSR) are responsible for exceeding guest
expectations by providing efficient, friendly guest service.
Ensures that all doughnut, baked goods, Kool Kreme ice cream and
coffee products are fresh and meet Krispy Kreme standards.
Maintains store cleanliness in the lobby and in the back of the
house. Teamwork, enthusiasm, and a high energy level are necessary
for success in this position.ESSENTIAL FUNCTIONS: Includes the
following (other duties may be assigned):Greet guests with a
sincere smile and listen carefully to their needs.Fill guest orders
accurately and quickly.Accurately accept payment from the guest and
provide correct change to the guest when working the cash
register.Accurately account for and balance all sales, receipts,
and cash.Become proficient in the POS system within 2 days.Ability
to expedite ice cream cones, shakes and sundaes in a timely manner
that meet Kool Kreme standards.Suggestively sell and up-sell other
products including but not limited to: second dozens, specialty
beverages, collectibles, fountain and bottled beverages.Stock and
rotate doughnuts and baked goods in display case and rolling
racksMaintain awareness of doughnut inventory.Safely operate
doughnut-making equipment, processing equipment, coffee machine,
and all other equipment as necessary.Wash, sanitize, and dry all
items placed in the utility area, all doughnut making utensils and
machinery, or any other item requested by management.Assist with
the general cleanliness of the back and the outside of the
store.Follow proper washing sequence according to standard
operating procedure.Comply with all safety and sanitation
standards.Communicate cordially, effectively, and clearly with all
Team Members, managers, supervisors, vendors and guests.Perform
calmly and effectively under pressure.Ensure that all food items
are correctly recorded on computer register system.Maintain clean
and orderly work area throughout shift and leave it ready for
business for the following shift.Be responsible for personally
knowing and adhering to the material in the KremeWorks Team Member
Handbook.Meet personal schedule requirements punctually.Project a
courteous, confident and flexible attitude.Get along with managers,
fellow Team Members and guest.Accept constructive criticism.Work a
variable and flexible schedule which may include nights, weekends
and holidays.Safely transport items throughout all areas of the
store on a slick and uneven surface and stairs where
applicable.Lift and/or move up to 10 pounds, frequently lift and/or
move up to 25 pounds, and occasionally lift and/or move up to 50
pounds.GENERAL RULESStand and/or walk for an entire shift.Safely
move about in all areas of the store.Perform in limited physical
space with variable ventilation and extreme temperatures.Perform
duties in an environment that can be quite loud at times (including
noises from machinery, equipment, music, etc.).Must be able to
refrain from smoking for an entire shift.Work near moving equipment
and mechanical parts.May not take or give away any unauthorized
company property including food, beverage or collectibles.May not
work under the influence of alcohol or other mind/mood altering
substances.May not resort to any physical violence, intimidating or
harassing behavior.Follow all rules, policies, and procedures as
outlined in the KremeWorks Team Member Hand book and any/all
management supplements to the Handbook.Failure to abide by these
and other conditions of employment of the company set forth
elsewhere can subject a manager to disciplinary action up to and
including termination.Accessibility varies by location.INDFOH
Keywords: Krispy Kreme - Clackamas, Portland , Guest Services Representative, Sales , Clackamas, Oregon
Click
here to apply!
|