Senior Service Center Agent
Company: United Parcel Service
Location: Mulino
Posted on: August 7, 2022
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Job Description:
UPS Cartage Services Inc. is currently seeking a Service Center
Agent I to track and trace customer information, provide problem
resolution and perform air freight rate analysis. If you're looking
for an exciting career opportunity, we want to hear from you!
The ideal Service Center Agent I will have a minimum of one year
customer service experience, including data/10 key entry skills,
working in a fast-paced inbound/outbound air freight and cargo
environment. He/She will also have strong Microsoft Office skills,
along with analytical, oral and written communication, customer
service, and time management skills.
Responsibilities and Duties
Schedules and tracks shipments and updates shipment status in
E2K
Scans and images shipment documents and keys customer invoices,
export and data entry
Prints checks, updates cash shipments, distributes reports, and
updates weight gain logs
Acts as a liaison between UPS Freight Forwarding and our
external/internal customers, and manages customer expectations
Processes Inbound and Outbound Masterbill
Supports Dangerous Goods Outbound, Domestic and International
processes
Works on compliance audit projects, complex daily operations
reports and delinquent shipments
Cross-trains co-workers in processes, or customers when new
products or services are introduced
Performs various ad hoc requests, as needed
Knowledge and Skills
Strong customer service skills and problem solving acumen
Minimum of one year customer service experience
Expert-level understanding of transportation functions, customer
service resolution and local pick-up and delivery routing, or
ability to acquire desired knowledge for the local service
center
Effective communication skills both oral and written
Proficient Microsoft Office skills
General administrative skills
Detail oriented and organized
Multitasker with ability to work in a team environment or
independently
Knowledge and experience with Air Import and Export processes, with
some unique skills in HAZMAT, Temp True, WWEF, and ODQ
processes
Experience with Customs Boarder Protection or other government
agencies - Preferred
Training and/or exposure for processing Dangerous Goods --
Preferred
UPS is an equal opportunity employer. UPS does not discriminate on
the basis of race/color/religion/sex/national
origin/veteran/disability/age/sexual orientation/gender identity or
any other characteristic protected by law
We welcome those with experience in jobs such as Retail Sales
Representative, Accounts Receivable Clerk, and Staff Accountant and
others in the Accounting and Finance to apply.
Keywords: United Parcel Service, Portland , Senior Service Center Agent, Sales , Mulino, Oregon
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