Senior Service Center Agent

Company: United Parcel Service
Location: Mulino
Posted on: August 7, 2022

Job Description:

UPS Cartage Services Inc. is currently seeking a Service Center Agent I to track and trace customer information, provide problem resolution and perform air freight rate analysis. If you're looking for an exciting career opportunity, we want to hear from you!
The ideal Service Center Agent I will have a minimum of one year customer service experience, including data/10 key entry skills, working in a fast-paced inbound/outbound air freight and cargo environment. He/She will also have strong Microsoft Office skills, along with analytical, oral and written communication, customer service, and time management skills.
Responsibilities and Duties
Schedules and tracks shipments and updates shipment status in E2K
Scans and images shipment documents and keys customer invoices, export and data entry
Prints checks, updates cash shipments, distributes reports, and updates weight gain logs
Acts as a liaison between UPS Freight Forwarding and our external/internal customers, and manages customer expectations
Processes Inbound and Outbound Masterbill
Supports Dangerous Goods Outbound, Domestic and International processes
Works on compliance audit projects, complex daily operations reports and delinquent shipments
Cross-trains co-workers in processes, or customers when new products or services are introduced
Performs various ad hoc requests, as needed
Knowledge and Skills
Strong customer service skills and problem solving acumen
Minimum of one year customer service experience
Expert-level understanding of transportation functions, customer service resolution and local pick-up and delivery routing, or ability to acquire desired knowledge for the local service center
Effective communication skills both oral and written
Proficient Microsoft Office skills
General administrative skills
Detail oriented and organized
Multitasker with ability to work in a team environment or independently
Knowledge and experience with Air Import and Export processes, with some unique skills in HAZMAT, Temp True, WWEF, and ODQ processes
Experience with Customs Boarder Protection or other government agencies - Preferred
Training and/or exposure for processing Dangerous Goods -- Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
We welcome those with experience in jobs such as Retail Sales Representative, Accounts Receivable Clerk, and Staff Accountant and others in the Accounting and Finance to apply.

Keywords: United Parcel Service, Portland , Senior Service Center Agent, Sales , Mulino, Oregon