Front Desk Agent
Company: Radisson Hotel Portland Airport
Location: Portland
Posted on: August 7, 2022
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Job Description:
Front Desk Position Summary:
As a Front Desk Agent, you are responsible for providing accurate
and timely information and services to all guests in a professional
and courteous manner.
Essential Functions:
Ensure guests are greeted, checked in and out of the hotel in an
efficient, friendly and professional manner.
Obtain guest identification and credit/check approval as directed
by hotel policy.
Ensure special guest requests are communicated, noted and
fulfilled.
Listen and respond to guest inquiries in a positive and friendly
manner.
Manage and resolve all guest complaints and problems in a
professional, courteous and timely manner.
Answer telephones promptly and courteously.
Route calls appropriately.
Enthusiastically sell property. Offer information and answer
questions on special events, property facilities, amenities and any
special rate packages.
Communicate with the next shift to pass on necessary
information.
Maintain a good working relationship with other departments to
retain a high level of guest satisfaction.
Complete tasks on daily checklist.
Adhere to policies regarding handling of employee's cash bank.
Post charges to individual room or master accounts.
Reconcile all charges and cash received during shift and prepare
drop. Have drop witnessed.
Drive Company vans as needed.
Handle guest mail and messages per established procedures.
Offer and properly handle requests for wake up calls.
Keep work area neat and organized and conduct self in a
professional manner at all times.
Maintain a safe working environment and immediately report all
unsafe conditions.
Comply with all policies and procedures set forth by the property
Employee Handbook.
Qualifications:
High school diploma or GED.
Possession of government required licenses or certificates.
Basic math skills and prior cash handling experience.
Physical Requirements:
6-8 hours: Standing/Walking
3-6 hours: Crouching/Bending/Stooping, Reaching, Grasping
1-3 hours: Pushing/Pulling, Lifting/Carrying (up to 50 lbs.)
Up to 1 hour: Sitting, Climbing Stairs
Why work for us as a Front Desk Agent?
1. Company benefits & Local Discounts at our other properties. We
work with properties all over the Portland Metro area, as a member
of our team you have the opportunity to receive special discounts
some of our properties (discounts on parking, meals, staycations
and fitness/racquet facilities)
2. We offer great EAP Benefits, day one!
As a member of our team you will have access to an array of
benefits and resources starting on your first day, including;
--- 3 Free Counseling Sessions, Access to Gym Memberships & On
Demand Fitness Class Discounts
--- Some Free Confidential Legal Advice
--- And Other great benefits
3. We are an awesome team!
PI185171311
Keywords: Radisson Hotel Portland Airport, Portland , Front Desk Agent, Sales , Portland, Oregon
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