Front Desk Agent

Company: Radisson Hotel Portland Airport
Location: Portland
Posted on: August 7, 2022

Job Description:

Front Desk Position Summary:
As a Front Desk Agent, you are responsible for providing accurate and timely information and services to all guests in a professional and courteous manner.
Essential Functions:
Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner.
Obtain guest identification and credit/check approval as directed by hotel policy.
Ensure special guest requests are communicated, noted and fulfilled.
Listen and respond to guest inquiries in a positive and friendly manner.
Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
Answer telephones promptly and courteously.
Route calls appropriately.
Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.
Communicate with the next shift to pass on necessary information.
Maintain a good working relationship with other departments to retain a high level of guest satisfaction.
Complete tasks on daily checklist.
Adhere to policies regarding handling of employee's cash bank.
Post charges to individual room or master accounts.
Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
Drive Company vans as needed.
Handle guest mail and messages per established procedures.
Offer and properly handle requests for wake up calls.
Keep work area neat and organized and conduct self in a professional manner at all times.
Maintain a safe working environment and immediately report all unsafe conditions.
Comply with all policies and procedures set forth by the property Employee Handbook.
Qualifications:
High school diploma or GED.
Possession of government required licenses or certificates.
Basic math skills and prior cash handling experience.
Physical Requirements:
6-8 hours: Standing/Walking
3-6 hours: Crouching/Bending/Stooping, Reaching, Grasping
1-3 hours: Pushing/Pulling, Lifting/Carrying (up to 50 lbs.)
Up to 1 hour: Sitting, Climbing Stairs

Why work for us as a Front Desk Agent?
1. Company benefits & Local Discounts at our other properties. We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
2. We offer great EAP Benefits, day one!
As a member of our team you will have access to an array of benefits and resources starting on your first day, including;
--- 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts
--- Some Free Confidential Legal Advice
--- And Other great benefits
3. We are an awesome team!

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Keywords: Radisson Hotel Portland Airport, Portland , Front Desk Agent, Sales , Portland, Oregon