Sales Manager
Company: Empire Today
Location: Wilsonville
Posted on: August 7, 2022
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Job Description:
Business AreaAt Empire Today, the Sales team is responsible for
delivering an outstanding shop-at-home experience for our
customers, bringing a variety of products and, more importantly,
expertise, directly to the place where the flooring will be
installed, helping our customers choose the right product for their
needs in a way traditional flooring stores can't. Our Sales
Organization must therefore effectively on-board, develop, and
support our sales contractors to the highest professional level and
ensure that every customer is given the best possible
experience.ResponsibilitiesReporting to the Market Manager, the
Sales Manager is a key member of the market leadership team and has
accountability for the market's sales function.The Sales Manager
oversees, coaches, and drives the sales force to ensure achievement
of sales plan for the market(s) owned. (S)he develops and owns
delivery of the market's daily, weekly, monthly, and annual Sales
Plan, and is responsible for all activities related to Empire's
sales activities in the market and for achieving the market's
growth and sales objectives.Deliver the businessBeat the market's
sales plan to over-deliver the market's revenue plan at acceptable
margin levelsManage all aspects of the market's sales function in
order to deliver:Outstanding customer experiences 100% of the
timeThe highest level of support for sales representativesManage
and maintain rep count/capacity, calendars, and schedules to fully
cover leads with few blocked time slots and adequate time for
self-generated sales activitiesEnsure appropriate lead
allocationManage sales rep schedules and allocate appointmentsField
phone calls from sales reps and help mentor, coach and facilitate
their ability to close new ordersProvide daily and weekly
motivation and support to sales repsPlan and deliver weekly
educational and hot topic meetings with all sales
contractors.Provide leadership and daily management of the market's
Assistant Sales Managers, Sales Administrators, and Outside Sales
Employees (if any)Provide daily leadership, strategy and support to
the market's Sales Contractors (if any). Address any questions/
challenges of sales team including relative to compensation,
behaviors, education, etc.) with the highest sense of
urgencyProvide guidance and education to struggling contractors to
help them improve their businesses' performance and ability to
deliver outstanding experiences for customersExecute the daily,
weekly, and monthly cadence of activities and sales and educational
or hot topic meetingsMaintain adequate supply of samples and sales
materialsDevelop the businessConsistently use customer and
non-customer feedback to identify and address issues, educational
needs, and process gapsImprove service levels, team engagement,
margin per lead, and overall revenue and margin by fully using
company sales best-practices, resources, and educationDrive
recruitment, onboarding, education, performance growth, and
achievement of Empire Today's mission and goals (including growth)
through contractors and support employees.Embrace and drive full
use of all resources, company initiatives, and departments across
Empire Today and Market SupportOperate the BusinessConsistently
grow revenue. Grow profit at a rate greater than revenue
growth.Establish and deliver market's Sales performance to an
annual Plan.Provide regular forecasts and updates of actual vs
planForecast contractor and staffing needs for seasonal business
changes and increased volume; plan in anticipation of needsPerforms
other functions as necessary or as assignedQualificationsMinimum of
5 years' experience in consumer sales or sales management roles,
with prior experience in a route-based / outside / in-home direct
sales environment and at least 3 of:a home improvement / high
average ticket product that includes financingan environment that
prioritizes a first-call closea high volume setting (4+ sales
appointments per day and 10+ direct reports)a highly-leveraged
compensation system (rep-level variable comp at 60% or higher of
TAE)Minimum of 3 years sales management experience in a route-based
/ outside / in-home direct sales setting. Experience in multiple of
the above settings is highly preferred.Demonstrated ability as a
manager to repeatedly hit quota and grow territory revenue while
achieving quality and productivity targets (and
improvement)Demonstrated ability to improve team performance over
time through recruiting, retention, and educationBachelor's Degree
or equivalent combination of education and experience
requiredProficient computer skills with fluency in MS Office (MS
Word, Excel, PowerPoint and Outlook)Excellent oral and written
communication and persuasive skillsBenefitsEmployees are eligible
for numerous benefits including:Quick enrollment into our benefit
plans. Eligibility is first of the month following just two weeks
of employment.A premium 401K Investment Plan, with the company
matching your amount invested dollar for dollar up to 4% with no
vesting. Find another Company that can beat that!Medical Insurance
with several plan options and a Health Savings Account to meet you
and your family's health needs.Prescription Drug CoverageDental
Insurance - Twice a year visits at no cost.Vision Insurance with
materials coverageFlexible Spending Accounts for Medical &
Dependent CareWellness Program - A best in class program offering
substantial awards payable right on your paycheckBasic Life
Insurance and AD&DShort Term Disability CoverageLong Term
Disability CoverageEmployee Assistance ProgramPaid Holidays
including Floating HolidaysPaid Time Off (PTO) that grows with
years of serviceEmpire Perks - An employee discount purchasing
program offering you great savings on the things you want.About
EMPIRE TODAY(r)Empire Today has been a leading provider of
installed home improvements for 60 years. Empire offers the largest
in-stock selection of flooring in the United States. Convenience,
quality, and selection make Empire stand out. With Empire Today,
homeowners and business customers can get quality Carpet, Hardwood,
Laminate, Tile, Vinyl Flooring, and Window Treatments from top
brands they know and trust. And because Empire warehouses thousands
of products, customers can get the right product, professionally
installed when they need it, as soon as the next day.Empire was
founded in 1959 and provides service to more than 70 metropolitan
areas in the United States. With more than three million satisfied
customers, Empire Today is dedicated to its mission of Making
Beautiful New Floors Easy.Empire Today is an equal opportunity
employer. We believe passionately that employing a diverse
workforce is central to our success. We make recruiting decisions
based on your experience and skills.By Submitting your resume and
application information, you authorize Empire Today to transmit and
store your information in the Empire Today group companies'
world-wide recruitment database, and to circulate that information
as necessary for the purpose of evaluating your qualifications for
this or other job vacancies. By pressing apply and providing your
telephone number and email address, you authorize Empire Today to
contact you by email or telephone at the wireless or landline phone
number provided using automated phone technology and/or text
messaging. Message and data charges may apply. You may revoke
consent at any time.
Keywords: Empire Today, Portland , Sales Manager, Sales , Wilsonville, Oregon
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