Overnight Guest Services Agent - Dossier
Company: Benchmark Hospitality
Location: Portland
Posted on: March 19, 2023
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Job Description:
Come be a part of something bigger! Benchmark - Pyramid is a
strong believer in offering our employees Work-Life Effectiveness
through, practices, policies, and programs to help our employees
achieve success at both work and home. Here are just some of the
great benefits we offer: * Full Time employees have access to
Medical and Dental insurance to fit your needs * Benchmark
University (You can grow both personally and professionally through
on-line webinars and self-study courses) * 401K match (Let us help
you build your financial future) * Companywide Hotel Room Discounts
(Who doesn't love to get away) * Paid Time Off * Employee
Assistance Program (We are here to support you) * Employee family
events (bring the kids!) * Partnerships and discounts with major
retailers such as AT&T, Verizon and Dish to name a few * Many
more, please inquire for more details Looking for dedicated
individuals to join the Dossier Hotel as an Overnight Guest
Services Agent - Night Auditor. What you will have an opportunity
to do: We are looking for a highly motivated individuals to join
our Front Desk team as a Night Auditor. The ideal candidate uses
their engaging personality to create a memorable first impression
for our guests. While checking in, registering guests, the Front
Desk Agent is a source of knowledge for the guest for everything
about the hotel, its amenities, and the local area. This role
serves the key hours where service is of utmost importance,
typically from 11pm to 7am. If you are a detail-oriented person who
enjoys engaging with people from all over the world and making
meaningful connections, as well as taking steps to "WOW" people, we
want you! This is a tremendous opportunity for a driven person to
grow a career in hospitality with a world-class property. Your
Role: * Help guests discover their "Wanderlust" experience *
Provide exceptional customer service by being engaging and taking
sincere interest * Check guests in, ensuring proper credit is
received, special requests are noted and fulfilled, and accurate
information is established. * Help to resolve problems and "WOW"
guests through recovery when things aren't quite right * Promote
and sell special hotel programs. * Interact with hotel/resort staff
in a professional manner, assisting other departments with
necessary information. * Be knowledgeable of all emergency
procedures and policies. * Maintain house bank. * Generate, Print
and distribute daily and weekly reports * Ensure the Night Audit
procedures are followed with great attention to detail *
Communicate all pertinent information to manager on duty. * Follow
set procedures on posting, charges, cashing checks, safe deposits,
and refunds. * Assist other departments as needed. What are we
looking for? * Must have the ability to work the overnight hours *
A high attention to detail * High school diploma or equivalent. * A
strong desire to make an impact on other people * An outgoing and
engaging personality * Computer skills * Excellent verbal and
written communication skills. * Ability to work in a fast-paced
setting. * Ability to stand for the duration of the shift. * Must
be available to work various shifts including weekends and
holidays. Benchmark Hospitality is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive
environment for all employees. Actual compensation packages are
based on a wide array of factors unique to each candidate,
including but not limited to skill set, years & depth of
experience, certifications and specific office location. This may
differ in other locations due to cost of labor considerations.
Keywords: Benchmark Hospitality, Portland , Overnight Guest Services Agent - Dossier, Sales , Portland, Oregon
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