B2B Customer Service

Company: Aston Carter
Location: Portland
Posted on: March 19, 2023

Job Description:

Looking for customer focused representative to continue the relationship building with several larger customers. Accurately enter quotes and orders using ERP system (Prophet 21). Act as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed. Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.

• M-F 7:30am - 4:30pm
• Direct Placement!
• Industrial manufacturing company with a wide range of products
• Salary of $45,760.00 - $49,920.00
• Travel around Portland 2-3 days a week to client locations
  • Reimbursed for mileage
  • Start date: Within 2 weeks of offer!Job Description:
    • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
    • Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
    • Adeptly handle all customer inquiries and requests
    • Expedite all open quotes and orders with urgency and accuracy
    • Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate
    • Focus on customer specific requirements
    • Act as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed
    • Provide backup services for the customer service team at the Portland Branch
    • Engage in continual learning of all service, programs, processes, and product offerings
    • Follow all customer guidelines and procedures as it pertains to your position
    • Follow all on-site safety and emergency procedures
    • Stay current on all required training and certifications Local travel required for this position,. Will be going to client locations to build relationship, check in with client and deliver products. Will be reimbursed for miles, but must use own carSkills & Qualifications:
      • Manufacturing industry knowledge
      • Customer service
      • Phone / email experience
      • Warehouse/ inventory experience
      • Inside sales, hands on reception would be good at thisPlease send a resume to or call/text - please leave a voicemail if I don't answer as I may be in a meeting. About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Portland , B2B Customer Service, Sales , Portland, Oregon