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Front Desk Agent

Company: Radisson Hotel Portland Airport
Location: Portland
Posted on: April 3, 2024

Job Description:

The Radisson Hotel Portland Airport is seeking an awesome Front Desk Agent to add to our team!!We are here to help develop into an ALLSTAR team! The ideal candidate for a Front Desk Agent would be people-orientated professional who is always willing to help guests. A Front Desk Agent will ensure guests are greeted, checked in/out of the hotel in an efficient and friendly manner, and answer any questions the guest might have. We ask our Front Desk Agent to resolve all guest complaints and issues in a professional and timely manner. A great helper!The Front Desk Agent is our guests main point of contact during their stay. You will be the first smiling face to welcome guests as they check-in. You will get to know your guests by interacting with them face to face every day, anticipate their needs based on your interactions and work with your teammates and varying departments to make their stay unique and memorable.Position Summary: Responsible for providing accurate and timely information and services to all guests in a professional and courteous manner.Essential Functions:

  • Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner.
  • Obtain guest identification and credit/check approval as directed by hotel policy.
  • Ensure special guest requests are communicated, noted and fulfilled.
  • Listen and respond to guest inquiries in a positive and friendly manner.
  • Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
  • Answer telephones promptly and courteously. Route calls appropriately.
  • Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.
  • Communicate with the next shift to pass on necessary information.
  • Complete tasks on daily checklist.
  • Adhere to policies regarding handling of employee's cash bank.
  • Post charges to individual room or master accounts.
  • Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
  • Drive Company vans as needed.
  • Handle guest mail and messages per established procedures.
  • Offer and properly handle requests for wake up calls.
  • Perform all other duties as assigned.Additional Responsibilities:
    • Keep work area neat and organized.
    • Conduct self in a professional manner at all times.
    • Maintain a safe working environment and immediately report all unsafe conditions.
    • Maintain a good working relationship with all departments.
    • Comply with all policies and procedures set forth by the property Employee Handbook.Qualifications:
      • High school diploma or GED.
      • Possession of government required licenses or certificates.
      • Basic math skills and prior cash handling experience.Ability to:
        • Handle many tasks at one time and work well under pressure.
        • Work with minimal supervision.
        • Maintain a professional appearance at all times.
        • Work as part of a team.
        • Communicate effectively.
        • Receive and follow both verbal and written instructions.
        • Work any day of the week and any hour.Physical Requirements:6-8 hours: Standing/Walking3-6 hours: Crouching/Bending/Stooping; Reaching; Grasping1-3 hours: Pushing/Pulling; Lifting/Carrying (up to 50 lbs.)Up to 1 hour: Sitting; Climbing StairsWe are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Compensation details: 16-16 Hourly WagePI22c1f3bbb821-31181-32633651

Keywords: Radisson Hotel Portland Airport, Portland , Front Desk Agent, Sales , Portland, Oregon

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