INSIDE SALES & SUPPORT/CSR -
Location: Portland
Posted on: October 1, 2024
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Job Description:
The inside-sales personnel interact with our customers in a
highly professional and positive manner, lending a hand with other
company tasks as needed.
? Respond to customer and sales-staff requests from a variety of
sources including telephone, e-mail, FAX, website, text message,
IM, etc
? Accurately & completely input SOs & quotations in a timely
fashion, meeting company standards for consistency
? Engage in research in order to quickly and accurately answer
questions / requests from our customers and sales staff,
up-selling, suggestive selling, offering alternatives and upgrades
to customers as needed
? Assist customers at the will-call counter and other walk-in
traffic
? Aid shipping/receiving to resolve demands of daily shipping
schedules
? Works with shipping/receiving regarding shortages, adjustments
and expediting of customer product
? Communicate effectively with sales staff or management regarding
potential business opportunities/enhancements and potential
problems, establishing good relations with prospects and
recommending solutions
? Help with file (both physical and electronic) organization,
maintaining effective access when needed
? Take care to keep margins and profits in line with established
company standards, being mindful of what the industry or customer
will bear
? Establish and coordinate demo equipment procedure/process under
the direction of Operations Manager
? Helping company achieve sales goals and other objectives
? Participate in our goal-oriented teams for a specific area within
the company (marketing, training, technology, people), or as-needed
within others created
? Review open orders weekly and resolve past-due orders
communicating with appropriate personnel or customers if there is
trouble, and help with scheduling of future orders
? Continually enhance industry/product knowledge by participating
in training opportunities and research
? Other tasks as assigned
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Portland , INSIDE SALES & SUPPORT/CSR -, Sales , Portland, Oregon
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