Electronic Hardware Repair & Production Manager
Company: CDK Global
Location: Portland
Posted on: January 15, 2021
|
|
Job Description:
Accelerate Your CareerDrive global technologyWith more than $2
billion in revenues, CDK Global is a leading global provider of
integrated information technology and digital marketing solutions
to the automotive retail and adjacent industries. Focused on
enabling end-to-end automotive commerce, CDK provides solutions to
dealers in more than 100 countries around the world, serving
approximately 28,000 retail locations and most automotive
manufacturers. CDK Global solutions automate and integrate critical
processes from pre-sale targeted advertising to the sale,
financing, insurance, parts supply, repair and maintenance of
vehicles, with an increasing focus on utilizing data analytics and
predictive intelligence.We're large enough to make a difference but
small enough for your voice to be heard. This means that we are an
organization where every person matters. You can make an impact on
the success of our business and that of our customers regardless of
what career you decide to pursue.From data scientists to sales and
client service experts, we're hiring to support your growth and
ours - Green light your career.The manager position is responsible
for leading and executing Service Logistics and Repair operations
across North America. This role will drive best in class customer
service, to include hardware repair, distribution, order
fulfillment and logistics support. Responsibility will include
managing and driving the optimization of production repair and
distribution and will impact an $8M+ yearly budget with ELT KPI's
as well as Net Promoter scores. Additionally, the manager will
ensure visibility to outbound shipments, returns and analyze repair
data for continuous quality improvement. This position actively
directs strategic and tactical decisions having a direct and
profound effect on CDK profitability and client satisfaction. This
is a pronounced leadership role in corporate wide initiatives and
integrated with CDK Global Supply Chain.Position Responsibilities &
Essential functions* Manage, organize, plan, and direct all
activities associated with service and computer hardware repair
operations to ensure daily operations needs and client KPI's are
met or exceeded* Manages a team of electronic repair technicians
and resources that provides operational support for field services
and customers* Project management: to include special projects, new
business, efficiencies improvement and quality management* Manage
and direct standard cost. Determine and set mean time for repair
for all hardware. Work with data analyst to set yearly costs for
costing analysis.* Perform personnel functions for all direct
reports, including, but not limited to: performance planning,
training, mentoring, career path, salary planning and
hiring/termination decisions.* Tactical planning for short term
goals and objectives* Participate in strategic planning for long
term goals and objectives* Write monthly reports, create and
monitor metrics/KPI's, and training documentation, as well as the
ability to create, analyze and articulate ad hoc reports on demand*
Ensure documented processes are accurate, current and consistent*
Control expenditures within established budgetary limits and
guidelines* Ensure daily repair orders and stocking levels are
met/maintained* Establish and maintain SLR and corporate policies
and procedures ensuring safety, process, inventory integrity, and
security. Recommendation for solutions to issues must be made*
Manage, implement, communicate and audit all warranty and outside
repair processes.* Manage and measure outside repair vendors.*
Manage and maintain vendor relationships as per contract
stipulations - warranty reimbursement and exchange* Manage and
maintain hardware ECO requirements* Manage Repair Knowledge base
and all associated documents (standard repair procedures,
manufacturer documents, etc.)Qualifications & Requirements* BS in
Business Management, Electronics Engineering, Manufacturing,
Operations or other similar field* Understanding of
concepts/process related to distribution and production* Proficient
in production strategies and optimization* Working knowledge of Six
Sigma, 5S and lean concepts* Working knowledge of Project
Management methodologies and terminology* Knowledge of OSHA
regulations surrounding production and warehousing and safety
committees* Proficient in MS Office Applications* Strong problem
solving and conflict resolution skills* Excellent analytical and
negotiation skills* Ability to manage multiple demands* Clear
understanding of technology and computer hardware* Minimum of 6
years experience with 4 years in a management role* Excellent and
demonstrable communication skills - written and oral* Excellent and
demonstrable leadership and conflict resolution skills* Ability to
influence and communicate at all levels of the organization* Strong
vendor negotiation skills* Operations planning, forecasting and
demand planning experience is desired* Understanding of management
cost analysis and data driven decision making* Ability to keep
employees engaged and motivated* Experience with team supervision,
including performance management and career developmentPreferred
Attributes & Qualifications* APICS certification in CPIM,
CSCP,SCOR-P* ISM certification in CPSM, CPSD* SCPro certification
in CSCMP* SOLE certification CPL* Lean Certification* American
Society for Quality - Management, Six Sigma, Quality* Manufacturing
Skill Standards Council (MSSC) Certified Logistics Technician* PMP
certificationCDK Global knows you have passions outside of work.
You have family, friends, sporting events, and lots of things going
on. That's why we offer a comprehensive benefits package to not
only take care of you but your family as well. All of our benefits
are effective the first day of employment including 401K matching,
paid time off to re-energize, donate your time to volunteer in your
community, and tuition reimbursement to name a few.At CDK, we pride
ourselves on having a diverse workforce. We value and celebrate the
uniqueness of individuals and the different perspectives they
provide. We offer equal opportunity employment regardless of race,
color, religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability status, age,
marital status, or protected veteran status.
Keywords: CDK Global, Portland , Electronic Hardware Repair & Production Manager, Executive , Portland, Oregon
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsRegional Senior Project Manager- Operations Description: Good people, working with good people, for our common good.Sound good KeHE-a natural, Company: KeHE Location: Portland Posted on: 01/18/2021 Customer Success Automations Manager - SISW-PLM (233174) Description: The Boeing Company''s Site Operations organization is currently seeking an Experienced Linux and Windows Systems Administrator to join their team in Tukwila, WA. This position will design, install, operate, (more...) Company: Siemens Location: Lake Oswego Posted on: 01/18/2021 Director, Market Operations Description: br br Logistics done differently.Ranked as the 1 North American logistics company according to Transport Topics, XPO Logistics is among the most admired companies in the world according to Fortune (more...) Company: XPO Logistics Location: Portland Posted on: 01/18/2021 Director, IS Core Applications Description: Department: InfrastructureTitle of Manager: Vice President, IS Information Systems AnalyticsSupervises: IS Product Owners, System Coordination, and Provider and Encounter Data TeamsExemption Status: (more...) Company: CareOregon Inc Location: Portland Posted on: 01/18/2021 Manager, Premium Services Description: At The Standard, you---ll join a team focused on putting our customers first.Our continued success is driven by a high-performance culture. We---re looking for people who are collaborative, accountable, (more...) Company: The Standard Location: Portland Posted on: 01/18/2021 Assistant Store Manager Description: O'Reilly is now hiring Assistant Store Managers who are dedicated to assisting Store Managers in developing team members who deliver excellent customer service and a positive customer experience. These (more...) Company: O'Reilly Auto Parts Location: Portland Posted on: 01/18/2021 Assistant Store Manager Description: O'Reilly is now hiring Assistant Store Managers who are dedicated to assisting Store Managers in developing team members who deliver excellent customer service and a positive customer experience. These (more...) Company: O'Reilly Auto Parts Location: Tualatin Posted on: 01/18/2021 Product Manager - Mining Description: Job DescriptionStanley Infrastructure, a division of Stanley Black Decker, is seeking a Product Manager for the Mining Attachments segment of it---s industrial tools and attachments business.PrimaryRole (more...) Company: Stanley Black & Decker Location: Portland Posted on: 01/18/2021 11B Infantryman - Management Training Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You rsquo ll attack, repel, (more...) Company: Army National Guard Location: Woodburn Posted on: 01/18/2021 Primary Care Virtual Medical Director Description: Northwest Permanente, P.C. is currently seeking a Medical Director for development and management of our Primary Care virtual programs. The Medical Director is accountable for the performance and operational (more...) Company: Northwest Permanente, P.C Location: Portland Posted on: 01/18/2021 |