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Technical Support Specialist

Company: Experis
Location: Portland
Posted on: November 26, 2022

Job Description:

Responsibilities for Desktop Support

  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Act as the initial point of contact for computer and system related concerns from clients or other employees
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Maintain a working log detailed all required system updates, as well as the date of completion
  • Troubleshoot and diagnose hardware problems
  • Resolve technical issues related to network interruptions
  • Install and configure computer systems and applications within the companyQualifications for Desktop Support Specialist
    • Industry-specific certification such as A+, Network+
    • 1-3 years of proven experience in a customer focus position involving and technical knowledge
    • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
    • Comfortable working in and assisting others through company help desk software, such as Sysaid in addition to other remote access desktop programs
    • Accept constructive criticism and customer feedback regarding their experience with software or IT services
    • Extensive experience working with different operating systems including Windows and Mac OS
    • Ability to prioritize and manage several tasks and projects efficiently
    • Professional written and interpersonal skills are essential when communicating with customers and clients
    • Experience installing and configuring computer systems and applications for a large company

Keywords: Experis, Portland , Technical Support Specialist, IT / Software / Systems , Portland, Oregon

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