Systems Engineer, Customer Success (No Remote Option-Hybrid Work Environment)
Company: Advisor360 -
Location: Portland
Posted on: August 7, 2022
Job Description:
------This is an exciting opportunity for a Systems Engineer,
Customer Success to join Advisor360 -'s Customer Success and
Operations team. You will share our passion for superior client
experience optimization and act as the liaison between our systems
and our customers. This is a hands-on opportunity to demonstrate
your ability to solve complex problems, provide support for our
SaaS offering comprised of best-in-class technologies, and enhance
our IT processes and systems.
A360 is a hybrid work environment. 2 days in-office (Weston, MA)
and 3 days remote Key responsibilities
- Execute deep troubleshooting and drive resolution of customer
issues within scope of client SLAs
- Perform complex triage management, break/fix, and restoration
of production service
- Collaborate with the various teams to ensure that problems are
resolved effectively and efficiently
- Support existing and modern technologies within our full
software stack
- Diagnose and resolve complex hardware, software, and
connectivity problems
- Develop and utilize technical tools and scripted solutions to
automate and enhance our daily processes
- Participate in on-call rotation with other members of the
teamRequirements
- 5 + years' experience in a Systems Operations, DevOps, or SRE
role or demonstrated ability to learn through training, mentorship,
and growth
- 5 + years' hands-on experience with Windows Server
Administration, Linux, DNS, MS SQL, WAN/LAN technologies or
demonstrated ability to learn through training, mentorship, and
growth
- Bash/PowerShell/Perl/Python or other scripting experience a
plus, or demonstrated ability to learn through training,
mentorship, and growth
- Hands-on experience with software development practices and
management tools (e.g., Jira, Bitbucket, Confluence, Jenkins, Git,
etc.) or demonstrated ability to learn through training,
mentorship, and growth
- Experience with monitoring tools to identify potential failures
and support forensic investigation
- Experience with ITIL and/or similar IT best practice
frameworks
- Experienced customer and technical communication skills About
Advisor360 -We're not your typical WealthTech company. Advisor360 -
was born out of tens of thousands of pieces of feedback received
during the past 20 years from the industry's highest-producing
financial advisors. Our software is second to none in creating
operational efficiencies, unifying all the systems advisors need to
run their businesses. Advisor360 - launched in April 2019 as a new
stand-alone technology company from our sister company,
Commonwealth Financial Network -, the largest privately held
Registered Investment Adviser-independent broker-dealer in the
United States. With more than 2,000 independent advisors,
Commonwealth is Advisor360 -'s first customer; MassMutual is its
second, bringing an additional 9,000 advisors onto the
platform.Come grow with us! Advisor360 - is an exciting new
venture, combining the nimble and innovative qualities of a
start-up with the stability of a mature company. We have a track
record of the highest satisfaction ratings by financial advisors in
industry-leading publications, as well as a reputation for high
workplace quality; for 12 years, as part of the Commonwealth team,
we were voted one of the 100 best technology companies to work at
by Computerworld. Benefits include a robust bonus plan, PTO, VTO
(Volunteer Time Off), free access to vacation homes around the
world, 50% 401(k) match, stock appreciation rights, referral
bonuses, 80% of HMO premium for individuals and families,
life-insurance coverage, short-term and long-term disability
coverage, education assistance, flexible spending accounts, and
employee assistance programs, just to name a few.Join us on this
journey. We believe that diversity drives innovation and so we are
building a company where everyone is truly welcome. Everyone is
encouraged to bring their unique, authentic selves to work every
day. The way we see it, we're here to learn from each other. Are
you ready to grow with us?Advisor360 - is an equal opportunity
employer that is committed to a diverse workforce.
Keywords: Advisor360 -, Portland , Systems Engineer, Customer Success (No Remote Option-Hybrid Work Environment), Other , Portland, Oregon
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